Hospitality Manager

Hospitality Manager at Chick-fil-A Forsyth, GA

$22–25/hr | Full-time | On-site in Forsyth, GA

What this job is

We are hiring a Hospitality Manager who leads the front of house: the dining room, the front counter, and the guest experience. This is hands-on, on-the-floor leadership in a high-volume restaurant. You will spend most of your day on the floor, leading the team through the shift and taking care of guests right alongside them, not running things from a desk.

You report to our Hospitality Director. You set the tone for how every guest is treated, and you lead the team that delivers it. When a shift feels warm, fast, and easy for a guest, that is your work.

Before you apply

Read this part. It is the honest picture of the job, and it will save us both time.

This is on-the-floor leadership, not a desk job. Most of your day is on the floor, with your team and your guests. If you are looking for a role you run mostly from an office, this is not it.

Hospitality is the whole job. You are on for guests all shift: warm, present, and setting the standard for second-mile service. If you would rather lead from the back and stay out of the guest interaction, this is not the seat.

You lead a young team. A lot of our team members are teenagers and early-career. Coaching, developing, and leading young people through a fast shift is the job, not a side part of it. If that energizes you, you will do well here.

The pace is real. We are a high-volume restaurant. Rushes are fast and busy. You need to be comfortable leading when the counter and the dining room are slammed.

This is an on-site position in Forsyth, GA. We are not flexible on location. A long daily commute is a hard fit for a role with closing shifts.

Saturday availability is required. You will not work every Saturday, but you have to be available. We are closed every Sunday, always.

Nights and closing shifts are part of it. You lead the team through rushes, clean-up, and end-of-day wrap.

We are hiring for the long haul. We want someone who commits to this role for at least two years. Building the systems, training your backup, and getting the full benefit of the seat takes time.

What you'll own

• Lead shifts on the floor. Manage the front-of-house team, solve problems in real time, and hold the hospitality standard when it gets busy.
• Own the guest experience. The dining room, the front counter, and every guest interaction to Chick-fil-A's second-mile standard.
• Recover service in the moment. Turn a rough guest experience around before it walks out the door.
• Develop people. Coach and grow the team members on your shifts, most of them young and early in their work life.
• Keep the front of house clean, stocked, and ready for the rush.
• Build a backup for the jobs you own. We call it a PACE plan (Primary, Alternate, Contingency, Emergency), so the work never depends on one person being there.

What success looks like

• Guests feel taken care of because you led the team to do it, especially when it was busy.
• Young team members get better because you coached them.
• The hospitality standard holds on your shifts, and a trained backup holds it when you are not there.
• A rough guest moment gets turned around fast and often leaves them better than when they came in.
• The front of house runs warm and fast at the same time, through every rush.

Who fits this role

You have led people in a fast, guest-facing environment. You are energized by taking care of people, not drained by it. You can lead a young team through a hard shift and still coach them the next day. You run a system; you do not just react to it.

You do not need a Chick-fil-A background. You do need to want this kind of work: high pace, on the floor, leading people and serving guests. Experience running a team in restaurants, retail, hospitality, or any high-volume service environment is relevant.

Compensation and schedule

Pay: $22.00–$25.00 per hour, based on experience.

Schedule: Full-time. Saturday availability required. Closed Sundays. Includes opening, morning, evening, and closing shifts. Shifts run 8, 10, or 12 hours depending on the week.

Benefits

• Health, dental, and vision insurance
• Free virtual health care access, 24/7, for you and your family
• 401(k) with employer match
• Paid time off
• Paid training
• Meal benefit while on shift
• Chick-fil-A Remarkable Futures Scholarship eligibility for team members
• Mileage reimbursement where applicable

Chick-fil-A Forsyth (Store 05720) is independently owned and operated by Grady Hospitality LLC. Employment decisions are made by the Operator, not Chick-fil-A, Inc.

Chick-fil-A Forsyth is a locally owned and operated restaurant in Forsyth, Georgia. We're selective about who joins our team because we believe the right people make the difference. If you want a job where your work ethic gets noticed, your leader knows your name, and you actually have room to grow, this is worth your time.