Senior Product Manager

Senior Product Manager

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. Within CO+I, the Integrated Planning & Execution (IPE) - Datacenter Infrastructure team responsible for global planning to drive optimal long term planning and maximize efficiency of our capacity while optimizing safety, security, and availability across our global datacenter portfolio. We are seeking a highly skilled and motivated Senior Product Manager to join our dynamic team. The ideal candidate will have a proven track record in managing enterprise level programs in a complex cloud infrastructure environment, ensuring seamless integration of cloud services, and optimizing performance across the organization. As a Product Lead, you will play a key role in driving a successful multi-year execution, implementation of strategies and ongoing management of our cloud infrastructure initiatives across MSFT.

As a Senior Product Manager within IPE Center of Excellence team, you will be responsible for enabling and optimizing the foundation that supports funding and business operations through establishing efficient processes, designing and enabling agentic workflows to reduce cycle times, and manage transformational projects to enable automated and integrated tool sets. You will understand the customer processes and document them to illustrate the flow of crucial information and critical handoffs in a complex system landscape with multiple in-house and external solutions. You will measure current process maturity and create improvement plans. You will work with customers to understand customer goals, unmet needs, and customer pain points; and turn them into high quality to Be processes and requirements, driving the project to successful delivery in a highly collaborative fashion. You will enable AI ready quality and scalable process and technology solutions with the right level of flexibility for Business/Finance Operations while simultaneously ensuring successful development, implementation and adoption of developed processes and technologies with customer focus and team culture being at the forefront.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This role is located either in one or all hub locations - Atlanta, GA, Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.

Responsibilities

• Work closely with Business and Engineering stakeholders to plan and execute on Big bets transformational program roadmap.
• Engage with business and engineering stakeholders to build process maps to illustrate the flow of crucial information and critical handoffs in a complex system landscape with multiple in-house and external solutions.
• Collaborate with business and engineering teams to create To Be process flows and drive change management aligned with business and technical initiatives.
• Be a product leader who deeply understands the customer and productivity scenarios to help deliver continued end-user value & drive adoption.
• Engage on technical challenges, constraints and blockers and design superior AI capabilities for customers.
• Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.
• Work closely with engineers, partners, and stakeholders to gather and prioritize requirements and ensure alignment on business scenarios.
• Managing schedules, risks, and issues and communicating them effectively to the team, management, and partners.
• Champion engineering and operational excellence, establishing metrics and processes for regular assessment and improvement.
• Listen and learn directly from customers and through customer data to ensure we're making correct decisions each step of the way.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
• 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g. growing customer base, expanding customer usage, avoiding customer churn)
• 4+ years experience leading complex, cross‑team technical programs with significant infrastructure or platform components (e.g. SAP S4, Oracle)

Preferred Qualifications:

• 8+ years experience improving product metrics for a product, feature, or experience
• 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)
• Solid technical foundation in one or more of the following:
• Experience in creating/building/deploying agentic solutions
• Experience in integrating AI, automation, and analytics into operational workflows
• Knowledge and experience in SAP EPPM and SAP S/4 product suites
• Experience working across Enterprise and Custom Built Product Solutions
• Knowledge in managing Business Operations including P2P and Contract Management
• Working Knowledge of funding management across Financial Capex and Opex processes
• Excellent written and verbal communication skills, with experience presenting to senior leadership
• Demonstrated ability to collaborate and work effectively as a team player with a record of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc.
• Demonstrated application of Lean, Six Sigma, process transformation, analytics, automation, or AI-enabled operations
• Demonstrated experience navigating ambiguity and maintaining a growth-mindset to make decisions and drive progress with minimal guidance