Service Writer

Job Description

Job Description

Kenly 95 Petro Travel Center | Full-Time | Evening Shift.

Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.

As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.

Responsibilities:

• Greet and assist customers professionally, assessing their service needs.
• Accurately document repair orders and service requests.
• Communicate with technicians to coordinate repairs, maintenance, and schedules.
• Provide clear, timely updates to customers on repair status, timelines, and costs.
• Recommend additional services based on vehicle condition and customer needs.
• Maintain detailed service records and ensure accurate documentation in management systems.
• Support shop workflow to maximize efficiency and customer satisfaction.
• Deliver consistent, high-quality service that builds trust and repeat business.

Qualifications:

• Strong customer service and communication skills.
• Organized, detail-oriented, and able to handle multiple priorities.
• Comfortable working in a busy, high-volume diesel service environment.
• Professional, positive attitude with a strong work ethic.
• Ability to think quickly and solve problems effectively.
• Comfortable using computers and service management software.
• Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required.

Compensation & Benefits:

• Competitive pay and benefits.
• Employee discounts on meals, merchandise, and more.
• Career advancement opportunities within Kenly 95 Petro.
• Supportive, team-oriented work environment.
• Stable, full-time employment with a nationally recognized travel center.

Why Kenly 95 Petro?

Kenly 95 Petro is one of the largest travel centers in the country, serving professional drivers and travelers 24/7. We pride ourselves on supporting employees, investing in growth, and delivering exceptional customer service every day. Join us and be part of a team that keeps America moving. Our Company is family-owned and operated since 1964! Kenly 95 is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.