Hotel General Manager

Job Description

Job Description

Northgate Hospitality Partners is seeking an experienced and hands-on General Manager to oversee daily operations for a select-service hospitality property in North Central Florida. We are looking for a strong operational leader with proven experience in hotel management, team leadership, guest satisfaction, revenue performance, and staff accountability.

This position requires an organized, service-driven professional who can lead by example, improve operational efficiency, maintain brand standards, and foster a positive guest and employee experience.

Must be local to Ocala, Florida/surrounding area

$75,000 yearly

Operations Management

• Oversee all daily hotel operations, including Front Desk, Housekeeping, Maintenance, Breakfast, and Night Audit
• Ensure property cleanliness, safety, maintenance, and presentation standards are consistently maintained
• Conduct daily property walkthroughs and room inspections
• Maintain compliance with company policies, brand standards, and safety procedures
• Monitor guest service performance and resolve escalated guest concerns professionally

Revenue Management & Financial Oversight

• Monitor occupancy, ADR, RevPAR, labor costs, and departmental expenses
• Adjust rates and availability based on market demand and local events
• Review OTA extranets and ensure rates, photos, and inventory remain accurate
• Analyze financial reports, forecasts, payroll, and operational spending
• Maintain proper inventory controls for linens, guest supplies, breakfast items, and sundry/market products
• Ensure accurate recordkeeping, receipt tracking, and purchasing procedures

Leadership & Team Development

• Recruit, hire, onboard, train, coach, and, if necessary, terminate staff
• Maintain employee records, schedules, attendance tracking, and performance documentation
• Hold regular staff meetings and daily department huddles
• Create accountability systems and performance expectations for all departments
• Foster a positive, professional, and team-oriented culture
• Cross-train staff to improve operational flexibility and service consistency

Guest Experience & Reputation Management

• Monitor and respond to guest feedback, online reviews, and service recovery issues promptly
• Maintain high guest satisfaction scores across all platforms
• Ensure staff deliver consistent and professional guest interactions
• Implement improvements based on recurring guest feedback trends

Sales & Business Development

• Identify opportunities to increase occupancy and revenue
• Track local events and market trends to maximize demand
• Support guest retention initiatives and repeat business strategies
• Build relationships within the local community and business market

• Minimum 5+ years of hotel management or hospitality leadership experience
• Strong knowledge of hotel operations, personnel, scheduling, and guest service
• Experience with budgeting, forecasting, labor management, and revenue strategy
• Ability to lead multiple departments in a fast-paced environment
• Experience with OTA platforms, reputation management systems, and hotel PMS systems preferred
• Strong communication, organizational, and problem-solving skills
• Proven ability to motivate teams and hold staff accountable

Preferred Experience

• Select-service or limited-service hotel experience
• Brand/franchise hotel experience preferred
• Experience improving operational efficiency and guest satisfaction scores
• Revenue management and forecasting experience strongly preferred

Qualified candidates should submit a resume detailing hotel operations and leadership experience.

Northgate Hospitality Partners is a hospitality management company dedicated to delivering exceptional guest experiences, operational excellence, and strong team leadership. We oversee select-service lodging operations with a focus on customer satisfaction, employee development, and continuous improvement. Our team values professionalism, accountability, and creating a welcoming environment for both guests and employees.