Security Ambassador

Security Ambassador

Naskila Casino - Livingston, TX 77351

SECURITY AMBASSADOR

HOURLY POSITION: $15.15/HR ($1.00/HR OVERNIGHT SHIFT DIFFERENTIAL)

Must be flexible to work swing / overnight shifts including weekends and holidays

PURPOSE:

The Security Ambassador is responsible for ensuring a safe and secure environment. Primary functions shall include money escorts, routine property patrols, identification verification, and assisting guests and team members as needed.

SUPERVISORY SCOPE:

This position directly supervises:

Position

N/A

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provide highest level of customer service available by demonstrating "EDGE".
• Assists guests and team members with directions and proper procedures.
• Checks and verifies identification of every guest who appears to be under 21 years of age.
• Responds to Emergency situations as necessary.
• Maintains confidentiality regarding company and guest information.
• Other duties as assigned.

QUALIFICATIONS

REQUIREMENTS:

• High School Diploma or GED equivalent
• Must possess and maintain a current valid driver's license.
• Must be able to pass a departmental math examination.

SKILLS AND ABILITIES:

• Effective verbal and written communication skills.
• Ability to display professionalism.
• Ability to respond calmly and make rational decisions in stressful situations with team members, guests and vendors.
• Ability to maintain confidentiality.
• Must be able to effectively and efficiently transverse stairs, uneven surfaces, varied flooring surfaces and ground coverings while patrolling, responding to calls for service or emergency situations.
• Must be able to compose a clear, concise, and accurate report.
• Must be able to identify and report unsafe or hazardous conditions.
• Provide exceptional guest service to all internal and external guests.
• Ability to read and comprehend instructions, correspondence, memos, and protocols.
• Ability to carry out instructions furnished in a written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to lift and push/pull up to 50lbs.
• Ability to stand and walk for an entire scheduled shift.

PREFERRED:

• Prior Security experience in high volume environment.
• Two years of related experience in customer service-related field.

REQUIRED TRAINING:

• New Team Member Orientation
• Team Member Policy Handbook
• Department Policy Handbook
• Guest Service Standards
• Any position related training deemed necessary by Department Manager

CONDITIONS OF EMPLOYMENT:

• Must possess sensitivity to the Native American culture.
• Must be a minimum of 18 years of age.
• Must be able to obtain and maintain a Gaming License.
• Must comply with all Naskila Casino Policies.
• Must successfully complete an Introductory Period.
• Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
• Must follow all Safety Rules and Regulations.
• Must adhere to Dress Code and Appearance Policies.
• Must maintain and wear uniform provided by Naskila Casino, if applicable.
• Practice good personal hygiene.
• Must be willing to work all shifts, weekends, and holidays as deemed necessary by the Department Manager.

GUEST SERVICE EXPECTATIONS:

• Delight Our Guests
• Pay Attention to Details
• Help Other Team Members Succeed