Call Center Representative

3 days ago Be among the first 25 applicantsLap of Love Veterinary HospiceJoin Lap of Love as a Call Center Representative and Love What You Do! The position is fully remote.Base Pay Range$16.00/yr - $16.00/yrEssential Functions & ResponsibilitiesGuide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidentsProvide customer service by engaging in positive interactions with pet familiesAnswer a high volume of customer service calls in a work from home/remote environmentDemonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedulesGather and accurately document the pet's medical information and schedule appointments in an effective mannerMeet all productivity, quality, and performance standardsGo above and beyond to provide stellar customer service to pet families and our veterinariansMust be punctual and timely in meeting all performance requirements, including attendance standards, scheduled break times, and work deadlinesOther duties may be assigned to ensure the highest standard of customer serviceRequirementsExperience working in high-call-volume, customer service, or call-center environmentsA wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supportedAbility to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, ZoomPrevious experience in a work-from-home environment or with minimal peer interactionsHigh attention to detail and ability to adapt to new processesExpected to be present for work, on time, every day for the entire duration of their shiftAttend mandatory 4-week intensive training program at the beginning of employment. Attendance is an essential function of the positionPhysical Job RequirementsMust be able to sit for extended periods of time and have manual dexterity to work on a computer and keyboardAbility to lift up to 15 poundsScheduleSupport call-center hours: 7 am to 11 pm EST, 7 days a week, 365 days a yearSchedule includes nights, weekends, and holidaysMust attend mandatory 4-week intensive training program at the beginning of employmentBenefitsMedical Insurance Plans with 100% employee-funded HSA option availableDental and Vision Insurance PlansCompany-funded wellness resources (mental, financial, and physical)Life Insurance (Basic, Voluntary, and AD&D)Long-term and short-term disability insuranceRetirement Plan (Traditional 401(k) with 3% match & Roth 401(k))Generous paid time offGenerous paid parental leaveBereavement leaveTraining & developmentPet insuranceRemote work from homeCompensationPosition is hourly non-exempt and eligible for overtimeHourly pay starts at $16.00 per hourSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustries: IT Services and IT ConsultingGet notified about new Call Center Representative jobs in Shreveport, LA.J-18808-Ljbffr Lap of Love Veterinary Hospice