Customer Service & Scheduling Coordinator

Customer Service & Scheduling Coordinator

If you're great at keeping things organized and helping people, we've got the career for you. Are you someone who enjoys solving problems, staying organized, and helping customers have a great experience? Whether your background is in customer service, retail, hospitality, healthcare, banking, dispatching, or office administration, Orkin can help you build a rewarding long-term career.

As a Customer Service & Scheduling Coordinator at our Lombard Contact Center, you'll play a critical role in supporting customers and field technicians. You'll coordinate schedules, manage service appointments, solve customer concerns, and ensure our technicians have efficient routes that allow them to deliver exceptional service.

This role is ideal for individuals who enjoy multitasking, communicating with people, and finding solutions in a fast-paced environment. Every day brings a new challenge, and your ability to stay organized and think critically will directly impact customer satisfaction and business success.

Backed by more than 120 years of industry leadership, the Orkin Guarantee, and one of America's most trusted service brands, you'll have the support, training, and career opportunities needed to succeed.

Why Orkin?

You'll have more than a job; you'll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you'll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession-resistant.

We are driven by a shared mission and grounded in values that define everything we do:

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

With a reputation built over more than a century and a team-first culture, you'll feel supported from day one with the freedom and tools to succeed.

Responsibilities

What you'll be doing:

• Coordinate and schedule customer appointments across multiple service routes.
• Answer incoming customer calls and assist with service requests.
• Work closely with field technicians to optimize schedules and improve efficiency.
• Resolve customer concerns and identify appropriate solutions.
• Maintain accurate customer records and service information.
• Monitor daily schedules and proactively adjust appointments as needed.
• Support operational goals by helping ensure technicians maximize service capacity.
• Participate in quality assurance and continuous improvement initiatives.

What's in it for you?

• Competitive earnings starting at $18-$20 per hour (based on experience), plus commissions.
• Performance bonuses – get rewarded for exceeding goals and delivering exceptional service.
• Benefits that go beyond:
• Medical, dental, vision & life insurance
• 401(k) with company match
• Paid vacation, sick leave, and holidays
• Employee stock purchase plan
• Career growth opportunities – we promote from within and invest in your future.
• Industry-leading training – no pest control experience required. We'll provide the training, tools, and support needed to build a successful career.

Qualifications

You'd be a great fit if you:

• Enjoy helping people and creating positive customer experiences.
• Have experience in customer service, retail, hospitality, healthcare administration, dispatching, banking, scheduling, or office support.
• Can manage multiple priorities in a fast-paced environment.
• Are comfortable using computers and learning new systems.
• Have strong communication and problem-solving skills.
• Take pride in staying organized and paying attention to details.
• Enjoy working as part of a team to achieve goals.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

• You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.