Customer Service Representative

Job Description We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Non-Exempt / Paid Weekly Hourly Pay: $23.00 based on experience Schedule: Monday-Friday, 3:30pm to 12:00 am with flexibility to work additional hours depending on the business needs When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We provide diverse experience and advancement opportunities, all from an industry-leading Fortune 500 company. Here are a few of the many benefits when working with us: 401(k) Savings Plan with a company match Discounted employee stock purchase options Quality employee discounts that actually save you money on tools, cars, appliances, travel and more All major holidays paid and Paid time off within your first year Up to 12 weeks paid maternity leave Summary The Customer Service Representative I position works cross-functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; provides information in response to inquiries, and resolves customer complaints and answers customers\' questions. Essential Functions Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol Handle all rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands Workflow management: enhance productivity through effective scheduling and planning Generate purchase/repair orders and maintenance of files Parts management: contribute to cost containment through inventory planning and warranty Additional Responsibilities Ensures compliance with all company, local, state, federal and other regulatory agencies policies Performs other duties as assigned Skills and Abilities Strong verbal and written communication skills Ability to convey messages effectively in verbal and written form Goal oriented, drive for results, assertive, and able to handle ambiguity Initiative and self-motivation Ability to manage multiple tasks, set priorities, and adapt to changing conditions Ability to focus on multiple projects and activities simultaneously Flexibility to operate in a fast-paced environment Ability to build professional relationships across all levels of the organization Demonstrates customer service skills Qualifications H.S. diploma/GED required One (1) year or more in sales and/or customer service required DOT Regulated: No Apply Here With Ryder Today We invite you to join our family of logistics professionals, including Military Reserve and Veterans we hire every day. Click here to see all Opportunities at Ryder: EEO/AA/Female/Minority/Disabled/Veteran #FB #INDexempt Job Category: Customer Service Compensation Information : The compensation offered to a candidate may be influenced by factors including experience, education, location, and internal equity. The position may be eligible for an annual bonus, commission, and/or long-term incentive plan. Compensation ranges for the position are below: Pay Type : Hourly Minimum Pay Range: 23.00 Maximum Pay Range: 23.00 Benefits Information: For all full-time positions, Ryder offers comprehensive health and welfare benefits, paid time off, and a 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. Important Note : Some positions require additional screening including employment and education verification; motor vehicle records check; and/or background requirements of the customer. Security Notice for Applicants: Ryder will only communicate with an applicant from a ryder.com email address and will never conduct interviews online through chat or messaging apps. During an interview, Ryder will never ask for payment or banking details. For questions, contact View email address on click.appcast.io or View phone number on click.appcast.io. Current Employees : If you are a current employee, please log in to Workday to apply using the internal application process. Privacy Policy information and other notes may be reviewed at the provided links. #J-18808-Ljbffr