Systems Engineer - Onsite Support - New York City

Job Description

Job Description

Portfolio BI ’s flagship products and services, PBI Axiom, PBI Vector, and PBI Stratus, enable alternative asset managers to address their data challenges in analytics, workflow, governance, and security.

We are seeking a skilled Systems Engineer – Dedicated Onsite to support, maintain, and optimize our cloud infrastructure. The ideal candidate has hands-on experience with cloud services, monitoring tools, incident response, and operational best practices. This role is an escalation for Level 1 and 2 support issues and collaborates with engineering teams and the customer’s onsite CTO to deliver reliable onsite support and secure cloud operations.

This role follows a hybrid working model, with 4 days on-site and 1 day working from home.

Requirements

• 2–4 years of experience in cloud operations, system administration, or related role
• Hands-on experience with one or more major cloud platforms (preferably Azure)
• Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling)
• Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.)
• Experience with Windows server administration (Active Directory, Group Policy)
• Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.)
• Ability to script basic automations (PowerShell, Bash, Python, etc.)
• Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation)
• Excellent troubleshooting, communication, and documentation skills
• Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls

Preferred Qualifications:

• Financial industry experience, including familiarity with market vendors: Bloomberg, Thomson Reuters, CapIQ, etc.
• Relevant cloud certifications (Azure Administrator Associate, etc.)
• Experience in hybrid cloud environments or on-prem integrations
• Exposure to containerization (Docker, Kubernetes) and serverless technologies
• Knowledge of ITIL practices or experience working in an ITSM environment (ServiceNow, Jira)
• Experience with basic Linux sever administration
• Experience with cybersecurity solutions, such as Windows Defender, Crowdstrike, Microsoft Sentinel, Darktrace
• Experience with Citrix XenApp or similar products
• Basic knowledge of virtualization and storage platforms

Key Responsibilities:

Onsite & Infrastructure Support

• Provide support for cloud systems, platforms, and deployed applications
• Provide desktop support and infrastructure services for onsite users
• Monitor system performance, availability, and capacity using cloud-native and third-party tools
• Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services
• Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance

Incident & Problem Management:

• Respond to and resolve escalated alerts and tickets within SLA
• Conduct root cause analysis (RCA) for recurring issues and implement corrective actions
• Collaborate with Level 3 and engineering teams for complex problem resolution

Deployment & Automation:

• Adhere to strict change control procedures
• Support deployment activities including configuration changes, updates, and rollout of new cloud resources
• Contribute to automation and scripting of operational processes

Security & Compliance:

• Follow established security controls, patch management cycles, and compliance guidelines
• Assist in identity and access management (IAM) tasks and policy updates
• Support cloud governance, logging, and monitoring best practices

Documentation & Process Improvement:

• Maintain accurate documentation of systems, procedures, and operational runbooks
• Recommend improvements to enhance reliability, performance, and operational efficiency

Benefits

This is a full time role with the following employment benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development, including support for cloud and security certifications

Portfolio BI is an equal opportunities employer and welcomes applications from all backgrounds. Candidates must have the right to work in the United States. We cannot provide visa sponsorship for this role.