Operations Supervisor

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management: Work effectively with store management and store crews. Supervise the store’s crew through assigning, directing, and following up on all activities. Effectively communicate information both to and from store management and crews. Customer Service: Assist customers with questions, problems, and complaints. Promote the CVS customer service culture by greeting, offering help, and thanking. Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations). Maintain customer and patient confidentiality. Merchandise/Presentation: Price merchandise, stock shelves, and support the planning, execution, and maintenance of displays, signage, and inventory of weekly, promotional, and seasonal merchandise. Support the planning, execution, display, and maintenance of off-shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills, supervision, and influencing skills. Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail supervisor. Education: High School diploma or equivalent preferred but not required. Work Schedule and Compensation Anticipated Weekly Hours: 40 hours. Time Type: Full time. Pay Range $16.50 – $24.00 per hour. This is the typical base hourly rate for the position and may vary based on experience, education, geography, and other factors. Benefits Eligible for a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Equal Employment Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr