IT Data Center Operations Manager

Company: Qualcomm Incorporated Job Area: Information Technology Group, Information Technology Group > IT Management General Summary: We have an opportunity in our Global IT Operations team for an experienced, intelligent, and motivated IT Manager who is enthusiastic about data center and/or Facilities-IT design, deployment, and operations management. This position interacts heavily with Facilities/Construction (non-IT) teams and traditional IT teams across Qualcomm's global landscape. As a member of our global team, you will manage resources associated with existing and new data centers and IT rooms globally from Atlanta, Georgia. You will play a critical role in maintaining monitoring systems, uptime, performance, and capacity planning. Bring your proven track record operating Mission Critical IT spaces to our fast-paced, highly collaborative team. We hold ourselves to high standards and take pride in our work. You should be dedicated to excellence, have a strong sense of personal responsibility, and be self-driven. This role is not remote and requires full-time onsite work in Atlanta, GA (5 days per week). Qualifications Bachelor’s degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems) Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing) and 5+ years IT-relevant experience High School diploma or equivalent and 10+ years IT-relevant experience Provides leadership for those involved in the development, design, implementation, optimization, and operations of Information & Communication Technology (ICT) spaces, systems, and functions that support company business processes and technical information system platforms. Responsibilities include, but are not limited to: Analysis, selection, and modification of IT Infrastructure Management systems and software applications. Managing individuals involved in the design and installation of networked IT Infrastructure systems. Providing direction for efforts to protect the company’s data, tools, and information systems. Ensuring infrastructure architecture standards maximize efficiency and support platform compatibility. Subject matter expertise required in ICT spaces and standards, IT Security, Operations, and Project Management. Coordinates delivery of shared IT & Facilities Capabilities & Services to IT and Business Unit user groups to ensure uninterrupted IT service. Selects, develops, and evaluates personnel to ensure efficient operation. Minimum Qualifications 6+ years of IT-related work experience with a Bachelor's degree. 8+ years of IT-related work experience without a Bachelor’s degree. 2+ years of experience leading projects/programs. Responsibilities Include Working independently with minimal supervision. Supervising direct reports. Making impactful decisions that influence program/project success, finances, and objectives. Communicating complex information to diverse audiences; may require negotiation and influence. Managing a small budget and contributing to P&L decisions. Influencing key organizational decisions through consultation with senior leadership. Executing multi-step tasks requiring simultaneous cognitive abilities. Applying deductive and inductive problem-solving with intermediate data analysis. Innovating new processes and procedures within established guidelines. Demonstrating ownership and urgency in addressing technical issues and strategic challenges. Principal Duties and Responsibilities Motivates team to adapt to changing priorities. Collaborates across teams to complete projects. Sets performance expectations and evaluates team members. Allocates workload based on availability, skill set, and current assignments. Develops and mentors experienced team members. Conducts regular performance reviews and identifies development opportunities. Leads implementation of standardized tools and processes. Promotes a unifying team vision and fosters a collaborative environment. Addresses skill gaps through targeted resources and development. Communicates plans and roadmaps clearly. Evaluates opportunities for process improvements and resource optimization. Encourages diverse contributions across backgrounds and cultures. Leads cross-domain requirement development with IT and Facilities stakeholders. Physical Requirements Frequent travel between offices/buildings (up to ½ mile). Use of computers and test equipment for more than 6 hours/day. Continuous communication with colleagues, customers, and vendors (in-person and remote). Participation in On-Call rotation for incident escalations. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail View email address on click.appcast.io or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. Pay range and Other Compensation & Benefits: $118,800.00 - $178,200.00 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link. If you would like more information about this role, please contact Qualcomm Careers. #J-18808-Ljbffr