Administrative Coordinator

Job Description

Job Description

About Paragon Behavioral Health Connections

Paragon Behavioral Health Connections is a comprehensive behavioral health organization on a mission to positively impact individuals and families through compassionate, and client-centered care.  Our mission is to deliver personalized care that uplifts our clients and builds supportive connections in communities.  Through community based or in-home services, and digital solutions as needed, we meet clients where they are, both physically and emotionally, to provide the right support at the right time. Serving communities across Colorado, we deliver equitable and creative “one-stop” behavioral health services, providing in-home mental health and substance use treatment, crisis stabilization, early childhood support, intensive outpatient programs, assertive community treatment, medication management, wrap around support and more. We believe care should meet people where they are, both physically and emotionally. Our approach is rooted in understanding, respect, innovation, and community collaboration.

Our vision is to empower individuals and families with complex needs, helping them overcome challenges, build essential skills, and access the resources necessary to achieve long-term well-being. We offer a wide range of services, including step-down care from inpatient hospitalization for youth and adults, comprehensive support for children and families, and specialized treatment for adults facing depression, trauma, substance use, and other mental health needs.

Our programming includes intensive care management supports for families and adults, Crisis Stabilization programming, Assertive Community Treatment (ACT) for individuals diagnosed with serious mental illness, Child First for young children and caregivers, integrated co-occurring Intensive Outpatient treatment, individual and family therapy, medication management (including MAT), peer support, supported employment/housing, and holistic recovery services for mental health and substance use disorders.

Why Work With Paragon

• Statewide Reach - Deliver care where it’s needed most. We’re not region-limited—serve communities across Colorado, including rural and frontier areas with limited access to care.
• Flexibility & Work–Life Balance - Partner with families to set visit times that work for them (and you), so you can enjoy Colorado’s trails, slopes, and sunshine during off-peak hours.
• Clinical Leadership & Support - Clinicians lead here. Our executive team includes licensed providers who shape business decisions with a care-first lens. We provide licensure supervision and regular consultation to support your growth as a clinician.
• Comprehensive, Company-Paid Benefits - We cover health, dental, vision, short- and long-term disability, and life insurance—company-paid—so there are no premium deductions from your paycheck. Keep your full salary and your peace of mind.
• Career Growth Opportunities - Grow with us. Explore new modalities and specializations and advance into leadership as we expand statewide.

Position Summary

We are seeking a highly organized and detail-oriented Administrative Coordinator to join our

multidisciplinary team at Paragon. This role is essential in ensuring the seamless operation of

administrative processes, with a strong focus on managing incoming calls on the main line,

ensuring proper follow-up, and effectively channeling calls to the appropriate teams. 

Additionally, the Administrative Coordinator will be responsible for providing support to clients by scheduling medical appointments and coordinating services.

The ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced

environment while maintaining professionalism and confidentiality.

Key Responsibilities

Main Line Call Management & Client Support

Answer all incoming calls on the main line, ensuring professional and courteous communication.

Assess caller needs and channel calls effectively to the appropriate department or team,

including the Rapid Response Team for urgent matters.

Provide follow-up to ensure inquiries are resolved and no calls go unanswered.

Maintain detailed call logs and escalate concerns as needed.

Office Management

Oversee general administrative functions such as mail processing, purchasing, and record keeping.

Manage vendor contracts for office-related services (phones, leases, software, events).

Maintain office tidy and order office supplies as needed.

Maintain organizational records and compliance-related documentation.

Pack and ship marketing and onboarding materials to providers.

Conduct inventory of marketing materials and order supplies as needed.

Ensure the office calendar is up to date and there are no double-bookings of office spaces.

Medical Scheduling

Serve as the central point of contact for Paragon staff regarding all medical team

needs, redirecting requests to nursing, providers, or the medical team task log as

appropriate.

Answer phone calls and check voicemails.

Update scheduling spreadsheets for each provider (date of last and next appointment)

Track times and appointment metrics for each provider’s daily appointments.

Schedule client follow up appointments.

Mail provider discharge letters from the office.

Send out appointment reminders and appointment link the day before.

Address requests in the medication appointment request chat.

Administrative Support

Provide executive administrative support to the CEO, including managing correspondence,

scheduling, travel arrangements, strategic initiatives, and public engagement.

Serve as a liaison between Paragon leadership, staff, donors, and external stakeholders,

ensuring a professional and efficient experience.

Maintain and update office policies, procedures, and organizational documents.

Manage and track organizational projects, utilizing project planning tools.

Supervisory Duties

None.

Qualifications

Required Qualifications

Strong organizational, communication, and problem-solving skills.

Ability to work independently while maintaining confidentiality and managing multiple priorities.

Strong written communication skills, including proofreading and editing abilities.

Preferred Qualifications

Experience providing administrative support in a nonprofit organization.

Experience preparing presentations and executive reports.

Experience in board relations and external stakeholder engagement.

Work Environment & Physical Requirements

Schedule: Monday-Friday, 8:30 AM - 5:00 PM (in-person)

Occasional weekend work required (rare).

Must have reliable transportation for local and occasional statewide travel.

Ability to lift and move objects up to 20 lbs occasionally.

Ability to sit at a desk and use a computer for extended periods.

Total Compensation

Salary: $25-$28 hourly

Benefits

401(k) retirement plan

Health, dental, and vision insurance

Life insurance

Paid time off (PTO)

Employee assistance program

Professional development opportunities

Location

Lakewood, CO (Hybrid)

Diversity & Inclusion

Paragon Behavioral Health Connections is committed to creating a diverse, inclusive, and equitable workplace. We strongly encourage applications from candidates of all backgrounds, identities and lived experience.