Dispatcher/Router

Job Summary:

Utilize integrated routing software programs to establish and sustain routes to be as efficient as possible. Coordinates and completes tasks that promote safety and enhance operational efficiency through a continuous improvement mindset. Provides tools for staff to integrate and further improve judgment, knowledge, skills, and techniques. Provide a wide variety of support and customer service tasks within the location. Ability to serve as a substitute school bus driver when needed.


Duties and Responsibilities:

1. Answers the phone for transportation, takes messages and serves as first line of contact for parents, general public, vendors and city/state/county officials and others.
2. Responsible for assisting the operation with customer service. This includes answering customer inquiries, answering incoming calls, working with customers at our location and ensuring that all customers are treated based on the Company's acceptable guidelines.
3. Assist with tracking and processing billing/payroll.
4. Monitor and communicate effectively through two-way radios and telephones.
5. Maintain bus routes and student data in routing program; monitor, update and ensure the accuracy of all system data.
6. Respond to parent and student transportation questions.
7. Utilize integrated routing software programs to establish and sustain routes to be as efficient as possible.
8. Verifies accuracy of route times, stop times/ location are correct (route deviation).
9. Run and complete various operation reports weekly or as needed.
10. Read maps, follow written and geographic directions according to route / trip logs.
11. Assists Transportation Manager by maintaining transportation records, various state/federal/district reports such as mileage and fuel report, invoicing, complete purchase orders, and payroll documentation. Complete Purchase orders (in absence of Manager) for vendors.
12. Coordinate Activities of School Bus Drivers and other duties as assigned by the Transportation Manager.
13. Coordinates with Transportation Manager to ensure driver files are current to include all regulatory items are maintained to include the random drug/alcohol program meets or exceeds FMSCA requirements.
14. Work effectively as a team member within the department, building and across the district.
15. Will ensure that all shift routes are filled.
16. Serve as a substitute school bus driver, operate and safely drive in either good or adverse weather, road and traffic conditions while transporting passengers to school or special events. Comply with traffic regulations while operating vehicles in a safe and courteous manner.
17. Communicate bus rules, safety and behavior requirements to passengers; and address improper behavior immediately while using appropriate interpersonal communication skills.
18. Performs other duties as assigned by leadership.

Experience and skill requirements:

• Class A or B CDL, OR the ability to obtain.
• Endorsements: Passenger (P) and School Bus (S).
• Ability to pass medical examination.
• High school diploma or General Education Development (GED) equivalent (prefer associate degree) or three to five years related experience.

Skills and Abilities Required:

• Problem Solving: Demonstrated ability to identify and resolve problems in a timely manner and appropriately gather and analyze information.
• Interpersonal Skills: Ability to maintain confidentiality, be open to innovative ideas, and work successfully both on an independent basis and on a team. Demonstrated ability to effectively interact with a wide range of management styles within the Company and build community relationships.
• Oral Communication: Ability to organize thoughts and speak persuasively in positive or negative situations, demonstrate group presentation skills, and conduct effective meetings.
• Written Communication: Strong writing skills using good spelling, punctuation, grammar; detail-oriented in editing written documents; ability to present numerical and statistical data effectively; and ability to accurately interpret and communicate written information.
• Planning and Organizing: Ability to prioritize and plan work activities to ensure the timely completion of projects and development of realistic action plans.
• Quality: Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Adaptability: Able to quickly adapt and respond to a rapidly changing work environment and manage competing demands in a productive manner.
• Dependability: Demonstrated ability to consistently be at work and on time as scheduled, follow instructions, respond to management direction, and solicit feedback to improve performance.

• Should be honest, assertive, and systematic.

Know proper teaching techniques, demonstrate good human relations and communication skills; able to recognize something that is wrong or incomplete, and knowing how to apply logic as well common sense when addressing situations.


Leaders constantly strive for excellence. Positive attitude and an open mind is a must. Constantly striving to improve knowledge, abilities, and skills as well professionalism will be ongoing

CDL Incentive- required to have or be able to obtain a CDL- $1.00 per hour added once obtained $25.00 cell phone reimbursement per month- taxable