Front Desk Receptionist

Job Description

Job Description

Job Overview
We are a bookkeeping & tax service firm seeking a professional and organized Front Desk Receptionist to join our team. This role is essential in creating a welcoming environment for clients and visitors while efficiently managing administrative tasks.

The ideal candidate will possess the ability to handle high call volume daily, excellent communication skills, strong organizational abilities, and proficiency in office management tools.

This position offers an opportunity to contribute to a dynamic office setting, supporting daily operations and ensuring smooth workflow.

Duties

• Handle high call volume environment efficiently
• Greet clients and visitors warmly, providing exceptional customer service
• Manage multi-line phone systems, directing calls accurately and professionally
• Schedule appointments and manage calendars using Microsoft Office and other tools
• Perform data entry, filing, and maintain organized records
• Handle incoming and outgoing correspondence, including emails and mail distribution
• Assist with billing, invoicing, and bookkeeping using QuickBooks or similar software
• Support office management tasks such as ordering supplies and maintaining office equipment
• Proofread documents for accuracy and professionalism
• Provide administrative support to staff members, including typing reports and managing schedules
• Maintain a clean and professional reception area at all times

Skills

• High call volume efficiency
• Excellent client service
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other applications
• Strong computer literacy with experience in data entry, filing, and document proofreading
• Excellent organizational skills with the ability to multitask effectively
• Exceptional phone etiquette and customer support skills across multi-line phone systems
• Bilingual abilities are preferred to assist diverse client needs
• Previous office management or clerical experience is highly desirable
• Knowledge of medical or dental receptionist procedures is a plus
• Experience with QuickBooks or bookkeeping software is advantageous
• Strong time management skills to prioritize tasks efficiently
• Ability to handle confidential information discreetly and professionally

This role requires a proactive individual who thrives in a fast-paced environment, demonstrating excellent communication, organizational skills, and technical proficiency. The successful candidate will be an integral part of our team dedicated to delivering outstanding service while supporting the daily operations of our office.

Benefits:

• Paid time off

Application Question(s):

• Are you comfortable in a high call volume environment?

Work Location: In person