Inside Sales Representative

Purpose Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge. Essential Duties and Responsibilities Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.). Enters orders into system and schedules delivery of products. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals. Participates in coordinating and conducting customer workshops. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution. Assists with store housekeeping, signage, stocking, inventory control, and other related activities. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Other duties may be assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Minimum Requirements High school diploma or GED and six months sales-related experience; or equivalent combination of education and experience. Competencies Knowledge of company products, competitor’s products and company standards Knowledge of company product pricing, discount and estimating formulas and guidelines Good verbal and written communication skills Demonstrates strong detail orientation skills Strong customer service skills Knowledge of basic sales techniques, concepts and the ability to influence and persuade Proficient in Microsoft Office Suite and an ERP program Knowledge of and ability to use motorized and non-motorized material handling equipment Work Environment / Physical Activity Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Standing or walking for 80% of the day. Stooping and kneeling throughout the day. Occasionally will use hand tools, saws, forklift, pallet jack to assist customers. Reaching, extending the hand(s) and arm(s) in any direction. Benefits In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations’ active incentive plan for the respective year. At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here Equal Opportunity Employer Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. ADA Accommodation In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. Pay Transparency Information If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know… to let us know, please email the job title and location to View email address on click.appcast.io. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance. #J-18808-Ljbffr Builders FirstSource, Inc.