General Manager

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem‑solving in real time. Our General Managers oversee all aspects of their centers’ operations, from entertainment to food & beverage sales to property and equipment. They cultivate an exceptional team environment so everyone can perform at a consistently high level. This is definitely not your typical job—it’s way better. Generate & Monitor Center Revenue Help develop financial operational plans/budgets and monitor performance to achieve center’s financial goals, including driving food & beverage sales. Review and control labor costs and other expenses. Be an Operational Pro Floor management—manage day‑to‑day operations, scheduling, planning, organizing, and communicating effectively with team. Train Your Team Supervise and direct regular training for all staff, ensuring proficiency in guest service, food & beverage operations, loss prevention, and company operating standards. Supervise direct reports including Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers. Review Center Performance Manage multiple departments efficiently and conduct regular meetings with management team to review performance and offer direction. Review profit & loss statements weekly/monthly and adjust action plan accordingly. Rally the Troops Help keep morale high for team and address center‑level HR or loss prevention issues as they arise. Make Guests Priority #1 Achieve and maintain overall guest service goals; resolve customer complaints appropriately and ensure guests are completely satisfied. Drive Food & Beverage Sales Oversee management and expansion of Food & Beverage program, ensuring highest quality standards and exceptional guest satisfaction. Provide ongoing training and supervision to maintain corporate standards and foster a sales culture. Remain Flexible Ability to work varying shifts, including weekends, holidays, and extended workdays as needed. Who You Are Customer service pro with experience in fast‑paced environments. Highly attuned to guest experience, accountable for performance (and teams you manage). Strong team player, problem‑solver, and trouble‑shooter with at least a few years of full‑service restaurant management experience. Desired Skills 5+ Years of Management Experience in full service kitchen, bar, restaurant, and food service operations Bachelor’s Degree Basic business math, accounting, and strong analytical/decision‑making skills Strong Team Player Exceptional People Developer Customer Service Pro Knowledge of POS register systems Solid Communication Skills Work Environment / Physical Demands Typical entertainment environment where you will walk, bend, and stand for periods of time, and may lift objects with some assistance. Lucky Strike Entertainment offers performance‑based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available: Lucky Strike Entertainment Benefits. #J-18808-Ljbffr