Logistics Supervisor (Freight Forwarding)

Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide. SUMMARY: The Warehouse Customer Service Supervisor is responsible for leading the Warehouse CS team and serving as a key operational bridge between Warehouse Operations, Air Import, Air Export, Domestic Dispatch, and other internal and external stakeholders. This role requires strong end-to-end operational knowledge, people management skills, sound judgment, and the ability to independently manage daily operations and resolve exceptions. DUTIES AND RESPONSIBILITIES: 1. Team & Shift Management Manage daily shift activities, staffing, workload allocation, schedules, attendance, timecards, overtime, and shift coverage. Ensure effective shift handoff and proper communication of pending shipments, exceptions, and operational priorities. Manage team and individual performance through regular coaching, performance reviews, training, and development. Maintain appropriate records of employee performance, attendance, coaching, and training. Hold team members accountable while maintaining a professional and productive work environment. 2. End-to-End Operational Management & Performance Understand and oversee the Warehouse CS process from shipment planning and warehouse receipt through handling, release, loading, and dispatch. Prioritize inbound and outbound workload based on shipment urgency, customer requirements, Dispatch needs, and available resources. Supervise team execution and ensure shipment status, system updates, documentation, and operational requirements are handled accurately and timely. Monitor operational performance and KPIs, identify service or process gaps, and take appropriate corrective action. Proactively identify potential delays or risks and resolve operational problems before they impact customers or service commitments. 3. Warehouse Coordination & Critical Shipment Control Work closely with Warehouse Operators and Warehouse Operations leadership to coordinate daily execution and provide clear shipment priorities and handling instructions. Maintain close visibility and control over high-value (HV), critical, NFO, expedited, and other special-handling shipments . Monitor important loads through warehouse handling and loading to ensure instructions, timelines, security requirements, and service expectations are properly followed. Address and escalation discrepancies, damages, shortages, loading issues, delays, or other operational exceptions immediately. 4. Cross-Department Collaboration & Problem Solving Collaborate closely with Air Import, Air Export, Domestic Dispatch, Warehouse Operations , and other supporting teams to ensure smooth end-to-end execution. Act as a key escalation point for Warehouse CS operational issues and coordinate across departments to drive timely resolution. Understand the priorities and requirements of different departments and translate them into clear warehouse execution plans. Maintain effective communication with internal and external stakeholders regarding operational status, exceptions, and service risks. 5. Process Improvement, Compliance & Service Quality Continuously review workflows and identify opportunities to improve efficiency, accuracy, communication, and service quality. Work across departments to address recurring operational issues, improve SOPs, and implement sustainable solutions. Ensure Warehouse CS activities comply with company SOPs, safety and security policies, customer requirements, and applicable regulatory requirements. Support standardization, training, and implementation of new or improved operational processes. Take ownership of Warehouse CS operational performance and demonstrate the ability to independently manage daily operations. Develop team capability through coaching, cross-training, accountability, and succession planning. Demonstrate strong judgment, initiative, problem-solving ability, and cross-functional leadership. QUALIFICATIONS: Experienced in warehouse customer service, freight forwarding, air freight, transportation, or related logistics operations. Strong understanding of warehouse operations and inbound/outbound shipment processes; knowledge of Air Import, Air Export, and Domestic Dispatch is strongly preferred. Previous supervisory or team leadership experience, including scheduling, timecard management, performance management, coaching, and employee development. Strong operational judgment and ability to prioritize and solve problems in a fast-paced environment. Experience handling HV, critical, NFO, expedited, or other time-sensitive shipments is preferred. Strong communication and cross-functional collaboration skills. Working knowledge of warehouse/shipment management systems, Microsoft Office, and operational reporting. Ability to work flexible hours and provide operational support based on business needs. #J-18808-Ljbffr Apex Logistics International