Lead Teller

Lead Teller

Location: 148 Charlotte Street Asheville, NC 28801 Job Grade: 7

Working at Skyla Credit Union Skyla offers a supportive, inclusive culture while providing opportunities for growth, learning, and career advancement. Making it a strong place to build both skills and meaningful connections. Joining Skyla means having the support, tools, and guidance you need from day one.

A welcoming culture where teammates and leaders genuinely care about your success and growth.

A collaborative work environment focused on teamwork, development, and making an impact in the community.

Flexibility and support to help you balance work while meeting member needs.

A strong benefits package and meaningful perks that support your overall well-being: medical, vision, dental, 6% Match 401(k), Tuition Reimbursement, Paid Community Volunteer Opportunity, Paid Time Off, Quarterly Well Being Benefit, Interest Rate Perks on Deposit and Loan Accounts.

Our Values

We're in your corner: we genuinely care about the well-being of our members and employees.

We make possibilities reality!

We make an impact: we exist for our communities.

We provide support and opportunities to meet the needs of our friends and neighbors.

We're better together: we are a team.

We work together to service and support our members and each other.

We're on a journey together: we always look for improvement opportunities to benefit our members and employees.

We believe that with continuous improvement learning, there is no limit to what we can achieve together.

We welcome everyone: we empower all by sharing different perspectives, unique abilities, thought processes, and creating a diverse and inclusive credit union.

Primary Functions

Responsible for assisting tellers and maintaining/monitoring internal controls within branch teller operations. Ensure adherence of established Member Service Expectations, along with monitoring, scheduling, and evaluating tellers to ensure a smooth and orderly operation of the teller line and related functions.

Responsibilities

• Perform all duties as defined in the teller job description.
• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Create positive and engaging culture for teller line and branch.
• Serve as vault teller, balance lobby ATM and coin machine daily.
• Manage vault cash in sole control, including cash orders, shipments, and mutilated money and maintain vault cash inventory.
• Perform surprise cash audits of tellers as directed by Branch Manager.
• Ensure that all negotiable and confidential records and cash drawers are properly secured in vault.
• Provide tellers with transaction overrides within Lead Teller limits.
• Ensure each teller balances daily and provide assistance to locate any differences.
• Ensure any out of balance conditions are properly handled and reported.
• Knowledgeable of disaster recovery plan and post-disaster procedures.
• Ensure compliance with Branch Internal Review.
• May be required to maintain active notary certification.
• Ensure that the appearance of the teller area and personnel are neat, organized, and in accordance with Credit Union policy.
• Ensure tellers understand role and procedures in the event of robbery and post robbery procedures.
• Work with Branch Manager to ensure tellers are trained and cross-trained in all phases of their job(s) to ensure quality service to membership.
• Assist with escalated member issues.
• Educate members on the features and benefits of credit union products and services.
• Collaborate with and provide input to the Branch Manager to evaluate job performance of the tellers.
• Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Perform job duties in accordance with the Credit Union's values, mission and vision.
• Perform other duties as assigned.

Minimum Requirements

• High School diploma or equivalent.
• Six months retail teller or retail experience preferred.
• Excellent communication and interpersonal skills and a desire to interact with members.
• Ability to handle high volume of transactions accurately and efficiently.
• Must have basic computer skills and ability to use Microsoft Outlook.