Dispensary Associate Lead

Job Description

Job Description

JOB SUMMARY

Fino Brands, Inc. is a Florida-licensed Medical Marijuana Treatment Center (MMTC) operating in strict compliance with Florida law and the Florida Department of Health, Office of Medical Marijuana Use (OMMU).

At Fino Brands, Inc. we’re redefining the cannabis industry with a commitment to quality, expertise, and innovation. Join us to be part of a high-growth, purpose-driven company that values social responsibility, innovation, and respect. At Fino Brands, Inc. you’ll have the opportunity to work with a small group of like-minded individuals in Florida, who have all help found the company based upon a core philosophy of these shared ideals.

The Dispensary Wellness Lead at FINO Brands, Inc. plays a key role in delivering exceptional patient experience from the moment someone walks through our doors. This position blends customer service, education, compliance, and sales in a fast-paced, highly regulated medical cannabis is environment. You’ll help patients feel informed, comfortable, and confident in their purchases—while upholding the highest standards of professionalism, accuracy, and confidentiality. This role reports directly to the Dispensary Manager.

This role requires strict adherence to MMTC security protocols, OMMU regulations, company SOPs, and all applicable state and federal safety requirements.

Key Responsibilities

• Deliver outstanding, patient-first customer service in alignment with company standards.
• Meet or exceed individual sales goals and key performance indicators (KPIs).
• Build long-term patient relationships through education, trust, loyalty programs, and grassroots community engagement.
• Accurately recommend cannabis products based on patient needs and physician recommendations.
• Clearly explain product effects, formats, and general cannabis knowledge in a compliant and approachable way.
• Address patient questions or concerns promptly and escalate issues to management when appropriate.
• Process transactions using the Point of Sale (POS) system, including accurate cash handling.
• Maintain strict compliance with state regulations, company policies, and asset protection procedures.
• Dispense medical cannabis through the Medical Marijuana Use Registry (MMUR).
• Maintain educational materials, patient packets, and in-store resources.
• Keep the dispensary clean, organized, and welcoming at all times.
• Protect patient confidentiality in full compliance with HIPAA regulations.
• Foster a positive, respectful, and team-oriented work environment.
• Perform additional duties as assigned to support store operations.

EDUCATION:

• High school diploma or GED required; equivalent experience considered.

QUALIFICATIONS AND SKILLS

Essential Skills and Why They Matter

• Retail experience with cash handling and POS systems required.
• Experience in regulated environments (pharmacy, banking, healthcare, compliance-driven roles) strongly preferred.
• Medical cannabis industry experience is a plus but not required.
• Working knowledge of Microsoft Office and general computer proficiency.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow procedures consistently.
• Self-motivated with a strong work ethic and a drive to succeed.
• Ability to think critically, problem-solve, and work independently when needed.
• High level of integrity and professionalism.

PHYSICAL ENVIRONMENT REQUIREMENTS AND WORK REQUIREMENTS:

• Must be 21 years of age or older.
• Must successfully pass a Level 2 background screening (FDLE/FBI) as required for MMTC employees under Florida Law.
• Must be legally authorized to work in the United States.
• This role operates in a professional retail dispensary environment and regularly uses standard office and retail equipment, including computers, phones, and POS systems.
• This is a full-time position, with flexibility required for evenings, weekends, and holidays based on business needs.
• Ability to sit, stand, and work at a computer for extended periods.
• Ability to travel occasionally within Florida.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Employee Discounts

• Paid Time Off
• Work Location – In Person

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Fino Brands, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law, including the Florida Civil Rights Act.

Fino Brands, Inc. is a Florida-licensed Medical Marijuana Treatment Center (MMTC) operating in strict compliance
with Florida law and the Florida Department of Health, Office of Medical Marijuana Use (OMMU).
At Fino Brands, Inc. we’re redefining the cannabis industry with a commitment to quality, expertise, and innovation.
Join us to be part of a high-growth, purpose-driven company that values social responsibility, innovation, and
respect. At Fino Brands, Inc. you’ll have the opportunity to work with a small group of like-minded individuals in
Florida, who have all help found the company based upon a core philosophy of these shared ideals.

Company Description

Fino Brands, Inc. is a Florida-licensed Medical Marijuana Treatment Center (MMTC) operating in strict compliance \r\nwith Florida law and the Florida Department of Health, Office of Medical Marijuana Use (OMMU). \r\nAt Fino Brands, Inc. we’re redefining the cannabis industry with a commitment to quality, expertise, and innovation. \r\nJoin us to be part of a high-growth, purpose-driven company that values social responsibility, innovation, and \r\nrespect. At Fino Brands, Inc. you’ll have the opportunity to work with a small group of like-minded individuals in \r\nFlorida, who have all help found the company based upon a core philosophy of these shared ideals.