Veterinary Receptionist

Veterinary Receptionist

Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $16 - $19 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with four 10-hour shifts per week. Two early shifts (8:00 AM6:00 PM), two late shifts (10:00 AM8:00 PM), and rotating Saturday mornings. Occasional shifts from 8 am to 8 pm.

Key responsibilities include:

• Greeting clients and their pets, completing the appointment sign-in process, confirming appointment details, and escorting clients to exam rooms.
• Ensuring accurate service and product sales accounting, handling payments, processing credit/debit cards, and scheduling future appointments.
• Answering client calls for appointments, hospital inquiries, medication refills, and other requests. Making outbound calls for appointment reminders and follow-ups.
• Understanding common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assisting in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications include:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

At Bay Ridge Animal Hospital, we hold ourselves to a higher standard of veterinary care. We strive to deliver excellent medicine with loving care, because your pet's health is our #1 priority. With support from our sister facility, Annapolis Cat Hospital, we provide high-quality veterinary care for the area's dogs and cats. Located right next door, Annapolis Cat Hospital caters to our feline patients, while Bay Ridge Animal Hospital focuses on dogs.