Information Technology Analyst

Information Technology Analyst

Be the go-to problem solver who keeps our systems running and our business moving. At KI Industries, Inc., an employee-owned (ESOP) manufacturer of decorative plastic injection-molded and die-cast components, we believe culture and performance go hand in hand. Our workplace is built on ownership, trust, respect and accountability—where employees are empowered to do meaningful work and win together. Being named Plastics News Best Places to Work nine years in a row isn't luck—it's the result of how we show up for our people and our customers. We're looking for an IT Analyst who thrives at the intersection of technology and operations. This role isn't just about fixing issues, it's about improving systems, supporting users, and driving efficiency across the entire organization.

What You'll Own

• Act as a key partner to the IT Director across infrastructure, applications, security, and user support
• Support and optimize our ERP system (IQMS) across multiple business functions
• Troubleshoot production and system issues, perform root cause analysis, and solve problems that matter
• Build and modify reports (Crystal Reports / SQL) to support business decisions
• Lead system improvements, upgrades, and IT-related projects
• Support end users—hardware, software, and training—to achieve their best work
• Manage and resolve ERP help tickets and system issues
• Partner with third-party IT providers to ensure seamless support
• Travel to KI Asia & KI Mexico (Queretaro) as needed, approximately 10-20%

What You Bring

• Bachelor's degree in IT, Computer Science, or related field
• 5+ years of experience in IT, business systems, or help desk environments
• Strong troubleshooting and analytical skills
• Experience with ERP systems, reporting tools, and SQL
• Ability to balance multiple priorities and meet deadlines
• Strong communication and collaboration skills

What We Offer

• A high-impact role with real influence on company growth
• A hybrid work schedule
• Employee ownership (ESOP) so your contributions build long-term value
• Comprehensive compensation and benefits package
• A high-accountability, low-politics environment where results are recognized
• A people-first culture with meaningful engagement programs
• Significant ability to develop and grow within the organization

Bonus Points If You Have

• Manufacturing experience (inventory, planning, scheduling, quality, etc.)
• Experience with IQMS
• Background in system implementations or process improvements
• Knowledge of infrastructure, networking, and enterprise systems (Active Directory, DNS, etc.)
• Bi-lingual in Spanish to help support our operations in Queretaro, Mexico

Why This Role Matters You'll play a critical role in keeping our business running efficiently, supporting systems that impact everything from production to decision-making. If you like solving real-world problems and making a visible impact, this is your seat at the table. Equal Opportunity & Accommodations KI Industries, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.