Assistant General Manager

Position Summary

The Assistant General Manager supports the day-to-day operations of the restaurant, ensuring exceptional guest experiences, strong team leadership, and efficient execution of service standards. The AGM serves as a leader on the floor, working closely with all departments to drive sales, maintain profitability, develop staff, and uphold the restaurant’s culture and reputation.

Key Responsibilities

Operations & Guest Experience

• Lead daily front-of-house operations to ensure seamless service.
• Maintain a visible presence on the floor, engaging with guests and resolving concerns promptly.
• Ensure all service standards, policies, and procedures are consistently executed.
• Monitor the flow of service and make operational decisions to maximize efficiency and guest satisfaction.
• Support private events and special functions as needed.

Team Leadership

• Supervise, coach, and develop front-of-house team members.
• Assist with recruiting, interviewing, hiring, onboarding, and training employees.
• Conduct pre-shift meetings and communicate daily priorities.
• Foster a positive, accountable, and team-oriented work environment.
• Address employee performance concerns and participate in disciplinary processes when necessary.

Financial & Administrative Responsibilities

• Assist in managing labor costs and scheduling to align with business needs.
• Monitor daily sales performance and identify opportunities to increase revenue.
• Support inventory controls and cost management initiatives.
• Ensure accurate completion of opening and closing procedures, cash handling, and reporting requirements.
• Assist with payroll approvals and administrative tasks as assigned.

Compliance & Standards

• Ensure compliance with health, safety, sanitation, and liquor regulations.
• Maintain cleanliness, organization, and overall appearance of the restaurant.
• Promote adherence to company policies and standards.
• Respond appropriately to emergencies and operational challenges.

Qualifications

• Minimum of 3–5 years of restaurant management experience in a high-volume or upscale dining environment.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to motivate teams and build a culture of accountability.
• Excellent problem-solving and decision-making abilities.
• Proficiency with POS systems, reservation platforms, and Microsoft Office.
• Ability to work evenings, weekends, holidays, and flexible schedules as business demands require.
• Food Safety and BASSET certification preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Ability to work in a fast-paced environment while maintaining professionalism and composure.

What Success Looks Like

• Guests consistently receive outstanding hospitality and service.
• Team members are engaged, well-trained, and supported.
• Labor and operational goals are achieved without compromising the guest experience.
• The restaurant operates efficiently, profitably, and in accordance with company standards.

At The Chicago Firehouse Restaurant, the Assistant General Manager is a hands-on leader who inspires the team, supports operational excellence, and helps deliver the memorable experiences that have defined our hospitality for more than 26 years.