service assistant

Service Assistant PositionAre you looking for a great place to work that you can call home? If you said ‘yes,' we want to hear from you!Service assistant responsibilities include:Greeting customers and directing them to available mechanicsConsulting with mechanics regarding necessary repairs and possible alternatives to expensive repairsUsing your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customersJob BriefWe are looking for an Internal service Advisor to join our team and act as a liaison between our customers and our Service Team.Service assistant responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.ResponsibilitiesAnswer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-upProvide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their carManage and oversee the dealership’s workflow and scheduleCall customers to advise them about service changes or car pick-up timesMaintain positive customer relationships to ensure repeat businessRequirements and SkillsA strong understanding of automotive technology and the automotive industryProficiency with industry-specific softwareExcellent customer service, interpersonal and communication expertiseStrong organizational, decision-making and problem-solving skillsPaid trainingFamily-ownedEmployee discountsFlexible schedulesFast Growing DealershipExtremely Large Customer Base