Lead Spa Coordinator

Job Description

Job Description

​Spavia San Ramon is hiring a full-time Lead Spa Coordinator.

Hourly base up to $26. Actual pay varies by location and schedule; transparent ranges provided at the interview.
✔ If you love creating five-star experiences, connecting with people—this role is for you.

✔ Enjoy the balance of working in the wellness industry with a consistent, reliable schedule

• Full-time
• Weekend/evening availability preferred
• Typical shift 5 - 8 hours
  Benefits may include:
  • Paid in-house training
  • FREE massage or facial each month
  • Health care coverage (HSA program) + 401(k)
  • Sick and Vacation Pay

• Luxury spa feel: Retreat areas, robes, showers, top-tier products

• Guests come back: Membership model means regular guests and relationship

• Respectful culture: Team-focused, flexible, and balanced

• Greeting and assisting guests

• Scheduling appointments and answering phones

• Provide education and sales recommendations to guests as it relates to treatments, membership, and retail products.  

• Maintaining a beautiful spa, retail space, and reception area

• Work with a team that values professionalism, kindness, and growth

• Articulate speaker with an ability to multitask

• Reliable, professional, and team-oriented

• A calm, caring energy and passion for helping others

• Excellent salesmanship!
• Drive sales goals and sales quotas within retail, gift cards and membership sales.
• Motivate and drive team members to provide a 5-star exceptional experience through treatments and product offerings.
• Ensure spa boutique, guest changing and retreat spaces and overall spa is clean, tidy, and well stocked -- and presents well to our members and guests at all times!
• Monitor retail product inventory, and back-of-the-house supplies.
• Participate in community events, in-house & VIP events and help to manage donations. Help to drive local social media content.
• Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

• Minimum high school diploma.
• Self-motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol-free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired

Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process and maintain a drug-free workplace. Post-offer screenings (license verification, background checks, etc.) may apply as allowed by law.