Restaurant General Manager

Job Description

Job Description

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $90,000.00 - $95,000.00

At M Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Restaurant General Manager , you will lead the daily operations of Beast & Butterflies , creating an energetic, guest-focused dining experience that reflects the M Social lifestyle brand. You will oversee restaurant, bar, lounge, and outlet operations while driving financial performance, developing exceptional teams, and delivering memorable guest experiences.

This role is ideal for a dynamic hospitality leader who combines operational excellence with a passion for people, food, beverage, and creating social experiences.

Your Impact – Leadership

You will establish the culture, service standards, and operational excellence of Beast & Butterflies. Through visible leadership, coaching, innovation, and accountability, you will create an environment where team members thrive, guests become loyal advocates, and financial goals are consistently achieved.

What You'll Be Doing

Leadership & Ownership

• Lead all front-of-house restaurant and bar operations
• Recruit, coach, develop, and inspire supervisors and hourly team members
• Foster a culture of accountability, collaboration, and exceptional hospitality
• Lead daily pre-shift meetings and operational briefings
• Build a highly engaged team focused on service excellence

Restaurant Operations

• Oversee all daily restaurant, bar, lounge, and outlet operations
• Maintain exceptional food quality, beverage standards, cleanliness, and service execution
• Ensure consistent execution of brand standards and guest experiences
• Monitor reservations, seating, guest flow, and service recovery
• Partner closely with the Executive Chef to deliver seamless operations

Guest Experience

• Create memorable guest experiences rooted in genuine hospitality
• Build relationships with regular guests and local clientele
• Resolve guest concerns quickly and professionally
• Lead by example with a visible presence on the restaurant floor
• Drive guest satisfaction and online reputation scores

Team Collaboration

• Partner closely with Culinary, Banquets, Catering & Conference Services, Front Office, Marketing, and hotel leadership
• Support hotel activations, special events, and community programming
• Foster open communication and teamwork across departments

People Leadership

• Recruit, onboard, coach, and develop restaurant leaders and team members
• Conduct performance reviews and ongoing coaching
• Build succession plans and promote internal talent development
• Create a positive, inclusive, and engaging work environment

Financial & Business Performance

• Manage restaurant budgets, forecasting, labor productivity, and operating expenses
• Monitor food, beverage, and labor costs
• Drive revenue growth through exceptional guest experiences, promotions, and upselling
• Analyze financial reports and operational metrics to improve profitability
• Support inventory management and cost control initiatives

Compliance & Standards

• Ensure compliance with health, safety, sanitation, and alcohol service regulations
• Maintain food safety and responsible beverage service standards
• Ensure compliance with company policies and procedures
• Uphold operational excellence and accountability throughout the restaurant

Requirements

• Passion for hospitality and delivering memorable guest experiences
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and decision-making abilities
• Ability to thrive in a fast-paced, high-energy restaurant environment
• Flexibility to work evenings, weekends, and holidays

Leadership Requirements

• Proven leadership experience managing upscale restaurants, hotel restaurants, or lifestyle dining concepts
• Demonstrated ability to lead high-performing teams and drive guest satisfaction
• Strong coaching, mentoring, and employee development skills
• Experience managing labor productivity, scheduling, and financial performance
• Ability to lead through change, innovation, and operational growth

Technical / Role-Specific Requirements

• Strong knowledge of restaurant and bar operations
• Experience managing food and beverage costs, labor, inventory, and profitability
• Strong understanding of wine, spirits, cocktails, and beverage service standards
• Experience with restaurant POS systems, reservation platforms, and inventory management systems
• Knowledge of health department regulations, food safety, and responsible alcohol service
• Experience leading high-volume restaurant operations within a hotel environment preferred

Education

• High school diploma or equivalent required
• Bachelor's degree in Hospitality Management, Business, or a related field preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.