Part Sales & Technical Support Representative

Job Details Job Tracking ID: 512718-913076 Job Location: South St. Paul, MN Job Level: Mid Career (2+ years) Level of Education: High School/GED Job Type: Full-Time/Regular Date Updated: 07/07/2026 Years of Experience: Any Specific Work Hours: 8 am - 5 pm Department: Part Sales Salary: $0 Job Description Position: Part Sales & Technical Support Representative Department: Field Service Reports To: Director of Field Service FLSA Status: Hourly, Non-Exempt Hours: Monday-Friday; 8:30 am - 5:00 pm Pay Range: $27.25/hour - $40.87/hour The posted salary range represents the full range for this position. Starting compensation is typically offered within the lower to mid portion of the range, depending on skills, qualifications, experience, and internal equity. Offers at the higher end of the range are reserved for candidates with highly relevant experience and a strong alignment to the role requirements. Benefits Summary: Wipaire offers a full benefits package including health, dental, 401(k) plan with employer match, tuition reimbursement, life, short & long term disability insurance and other benefits such as PTO (starting at 15 days) and holiday pay, all while working with great people, first shift, and in a family-friendly atmosphere. Also, this position is eligible for a cell phone stipend of $30 per month paid on the first paycheck of each month. The benefits noted above are subject to availability and eligibility requirements. Benefits may be modified or terminated at any time without notice and some exclusions may apply. Background: At Wipaire we have been engineering and manufacturing aircraft floats for the last 60 years and have become an aviation industry leader of diversified aviation services. Our products are used to convert existing airplanes into sea planes. We support passenger service, tourism, and fire‑fighting operations all over the world. Wipaire is committed to investing in our people, products, and technology. Our core values are simple, a win‑win mindset, technically adept, work/life balance, do the right thing and have fun. If these values speak to you, we want to connect! Join this growing company that is proudly producing products made in the USA. Position Summary & Responsibilities: Assist customers with technical support needs Enter defect issues into company software Utilize various sources of data for current and legacy product support Walk in customer support Assist customers with their parts needs utilizing company software Quotes Orders Invoices Freight Walk in customer support Process and resolve warranty claims In general, this position is responsible for delivering a pleasant and satisfying experience to our customers. These services are delivered via a combination of phone, email, web, and walk‑ins. The hours of coverage are a 24‑hour response to urgent / AOG (Aircraft on Ground) needs. The normal department hours of operation are from 7:30 a.m. to 5:00 p.m. CST, Monday through Friday. ON CALL duties are required for AOG customer phone support. Employees may be asked to travel, on occasion, to various customer locations both domestically and internationally, along with customer location visits. Experience and Skills Education, Experience and Credentials Two year trade or technical degree preferred, or, equivalent work experience. Experience working with general aviation aircraft parts strongly preferred. A&P license preferred. Ability to obtain US passport and be willing to travel on occasion preferred. Knowledge, Skills and Abilities Self‑motivated, fast learner, shows initiative, willing to seek out customer needs and meet them. Moderate computer skills and experience with Microsoft Excel, Word, Outlook, and Internet. Able to learn and utilize all available Wipaire software packages and various other external applications. Work as an effective and proactive team player; exhibit flexibility and able to switch priorities in work duties while maintaining a positive attitude. Detail‑oriented, accurate, organized, and applies effective time management skills in order to meet all deadlines. Able to display high levels of customer service, responding promptly and thoroughly to the questions and needs of individuals both internal and external to the company. Hear, speak and effectively verbally communicate in the English language, including following oral and written instructions, in order to communicate with people inside and outside the organization. Sit at a desk for extended periods of time and perform long hours of work sitting at a computer. Apply manual dexterity and visual acuity for computer keyboarding and office equipment use and to review detailed reports and information. Stand and walk to move around the office work area repeatedly throughout the day. Equal Opportunity Employer Statement WIPAIRE APPLICANT/EMPLOYEE VOLUNTARY EEO SELF‑IDENTIFICATION FORM Qualified applicants are considered for employment, and employees are treated during the application process and employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military or veteran status, status as a spouse of a protected veteran, marital status, familial status, status with regard to public assistance, or any other applicable legally protected status. Solely to help us comply with federal and/or state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire. Completion of these questionnaires is entirely voluntary. Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment. Male Female Non-Binary I Decline To Answer Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race) #J-18808-Ljbffr Wipaire, Inc.