Teller

Teller I

The Teller I role serves as the bank's front-line representative, responsible for delivering exceptional customer service and processing financial transactions accurately and efficiently. This role includes assisting customers with deposits, withdrawals, loan payments, and account inquiries, while ensuring compliance with regulations and maintaining confidentiality. Tellers are expected to uphold First Bank of Wyoming's Core ValuesEmbrace Responsibility, Execute with Excellence, Pursue Growth & Learning, Thrive Togetherand demonstrate professionalism, adaptability, and strong problem-solving skills in all interactions.

Essential Functions:

• Greet customers warmly, learn their names, and provide extraordinary service in alignment with Quality Service Standards and My Service Pledge: Smile, Eye Contact, Refer to Customers by Name, Offer Viable Options Never Say No, Instant Acknowledgment, Customers Always Come First, End with Thank You.
• Assist customers with financial transactions, account inquiries, and product information; take ownership of issues and ensure timely resolution.
• Conduct transactions accurately and within established guidelines, including deposits, withdrawals, check cashing, loan payments, cashier's checks, wires, cash advances, account transfers, savings bonds, and change orders.
• Balance teller drawer, cash vault, coin machine, and Teller Cash Recycler (TCR) daily; maintain cash limits and safeguard currency by following all policies and procedures
• Detect and manage risk in every transaction, including identifying counterfeit currency and fraudulent activity; stay current on fraud warnings and follow security protocols
• Assist with account maintenance, including closures, name and address changes, dormant account forms, foreign currency transactions, and online banking enrollment; introduce and explain bank products and services as appropriate.
• Demonstrate proficiency in computer transactions and check handling tasks, including endorsements, Reg. CC holds, OFAC, and check cashing policies
• Maintain knowledge of teller limits, branch limits, and procedures for overrides and approvals; understand bank products and review brochures with new customers
• Research, troubleshoot, and resolve customer and internal inquiries regarding policies, practices, and products, exercise independent judgment under minimal supervision.
• Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Additional Responsibilities:

• Adhere to First Bank of Wyoming Company Core Values.
• Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
• Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual's responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
• Responsible for adherence to Bank Security Policy and for reporting security risks to management.
• Keep management appropriately informed of area activities and of any significant problems.
• Support the bank's mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner.
• Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
• Attend and actively participate in required meetings.
• Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
• Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards.
• Additional duties as requested or assigned.

Minimum Qualifications:

• High school diploma or equivalent is required
• Zero to one year of similar or related experience, including preparatory experience is required
• Prior cash handling experience is preferred
• Prior banking experience is preferred
• Prior customer service experience is preferred
• Must have availability between 7:45 AM and 6:00 PM, Monday through Friday

Required Skills, Abilities, and Knowledge:

• Self-motivated, detail-oriented, and passionate about customer service.
• Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure.
• Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities.
• Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
• Proficient in basic computer applications and standard office equipment.
• Ability to work independently and collaboratively while maintaining professionalism.
• The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions.

Interpersonal Skills:

A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb (Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion), balance (Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), Kneel (Bending legs at knee to come to a rest on knee or knees), crouch (Bending the body downward and forward by bending leg and spine), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion).

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include:

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working conditions:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Travel:

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be