Financial Aid Services Advisor

JOIN OUR TEAM!PAUL MITCHELL THE SCHOOL COLUMBUS IS LOOKING FINANCIAL AID/SERVICES LEADERJOB SUMMARY AND OBJECTIVEThe Financial Services Advisor is responsible for providing excellent customer service and guidance to financial aid applicants and their families throughout the financial services process. The advisor is responsible to advise prospective and current students and their families about the financial aid process and provide information on available programs and procedures. He or she is responsible to follow up in support of the completion of financial aid applications. The Financial Services Advisor also determines eligibility within the parameters of institutional, state, and federal requirements.The Financial Services Advisor is responsible to maintain a thorough knowledge of available types of financial aid, scholarships, and general student eligibility criteria.A successful candidate will understand financial aid processing, be able to effectively articulate financial options, and demonstrate a high degree of accuracy to ensure compliance. The Financial Services Advisor must have strong communication and customer service skills.He or she must also have an unwavering commitment to providing exceptional customer service, following the law, and abiding by diversity, equity, and inclusion policies.ESSENTIAL FUNCTIONSProvide advising throughout the financial aid process to prospective and current students and their familiesComplete financial aid processing, including Title IVKeep adequate and timely recordsEnsure the processing of financial aid records are in accordance with federal and state regulations andprepare departmental reportsFollow up on all prospective and current students in a timely mannerKeep up to date with compliance requirements, including and not limited to federal and state regulations, deadlines, and school policies as they apply to federal, state, and institutional student aid and cash managementAttend and actively participate in school functions and professional financial aid training sessions Ensure goal of timely turnaround for all financial aid applicationsMaintain student confidentiality in accordance with FERPA regulationsAny other duties or special projects as assignedBEHAVIORS AND COMPETENCIESMaintains current knowledge of changes and updates to financial aid rules and regulations, including Title IVHas strong interpersonal skillsAbility to interpret and effectively communicate complex financial aid regulations and apply themappropriately in different situationsProficiently uses Microsoft Word, PowerPoint, and ExcelAbility to perform simple accounting proceduresAbility to communicate effectively, both orally and in writingPossesses record-keeping and maintenance skillsAbility to process computer data and can format and generate reportsKnowledge of customer service standards and proceduresAbility to make administrative/procedural decisions and judgmentsAbility to complete moderately complex administrative paperworkIs a self-starter and can work independentlyPaul Mitchell The School Columbus is an equal opportunity employer.A background check is performed for this position.

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