Events Concierge

Events Concierge

Oak Grove: Oak Grove Racing, Gaming & Hotel (the "Property") is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

The Event Concierge works directly with the Food & Beverage and Marketing departments to facilitate group events and banquets.

Essential Duties and Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
• Ensures the safety and security of employees and customers.
• Completes room set up, following the floor plan as well as banquet event order.
• Executes table setting, buffet setups, displays, and bars following the banquet event order.
• Conducts closing down and cleanup of banquet spaces.
• Contacts F&B and Marketing teams in advance to confirm all details related to the event and assists the team in facilitating plans and fully responding to day-of requests.
• Ensures courteous, professional, sincere, and responsive communications with all customers (internal and external).
• Other duties as assigned.

Required Skills and Abilities

Maintaining interpersonal working relationship among all personnel. Detail-oriented with a positive attitude and energy. Ability to work in a fast-paced environment and multi-task. Extensive walking is typically required. Performing physical work required to set up events. Available to work when needed, including weekends, holidays, and nights.

Education and Experience

High school diploma or equivalent preferred. Previous experience working in hospitality, entertainment, sports, or a similar environment. Prior experience with audio visual equipment setup and operation is a plus. Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.