Remote Transportation Care Coordinator

Remote Transportation Care Coordinator

Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have healthcare scheduling, customer service, and/or call center experience, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV! Pay rate $11.50- $12.00/hr

Responsibilities

You will be responsible for handling high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs. We're committed to ensuring members can access their essential healthcare appointments with ease. Through the use of technology and automation, we streamline the transportation experience, making it more reliable and stress-free so patients can focus on their health.

Key Responsibilities:

• Deliver exceptional customer service while handling escalated or complex member interactions
• Consult with members to understand their needs and identify the most appropriate transportation options
• Communicate clearly and professionally using strong verbal communication skills
• Adapt your approach to support a wide range of member personalities, needs, and situations
• Use positive, empathetic language to represent yourself and the company in a professional manner

Work Environment and Workspace:

• A dedicated home office workspace, ideally a separate room with its own door
• Sufficient space to properly set up the workstation
• Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high-speed internet connection
• Three available power connections either three outlets or a power strip
• Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on-site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or interruptions from household members) to ensure a quiet, distraction-free environment
• Ability to adhere to a 40-hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times
• Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours

Preferred Skills:

• Minimum of 2 years' customer service experience in a call center environment
• Experience with diagnosing and troubleshooting technology

Required Skills:

• Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
• Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
• Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
• Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise

Training Includes:

• Systems Training
• Live Remote Training
• Dayshift Training
• 100% attendance is required during training period

Schedule:

• 8-hour shift
• Full-time only
• First shift (mornings and afternoons)
• Schedules will include a weekend shift
• Client-assigned breaks (changes daily, based on the clients' needs)
• Schedules are assigned in the interview process and will remain permanent

Benefits:

• Health, dental, vision, and life insurance
• 401(k)
• Daily Pay
• Employee assistance program
• Gym membership subsidy
• Referral Program