Optical Manager-Fashion Valley

Warby Parker is looking for a highly skilled Optical Manager to join our growing in‑house Optical team. In this role, you will use your professional skill set and product expertise to create incredible experiences for customers, leaving both longtime fans and first‑time wearers excited and confident about our glasses. What You’ll Do Optical duties Work directly with customers to help meet all of their eyewear needs. Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy. Check that finished eyewear meets our optical standards and customer requirements. Explain prescription terminology and product offerings to customers using your expertise. Leadership responsibilities Manage a team of Opticians, providing feedback, facilitating development conversations, and leading by example. Uphold exceptional service standards, implement retail experience programs that increase loyalty and engagement. Report to the Store Leader and collaborate on staffing needs and oversight of the Optician Apprentice Program. Stay up to date with HR policies and procedures to promote a productive, safe culture and leverage company resources to increase engagement. Support general store systems, inventory databases, and business operations. Who You Are A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who has been in a management position for 2+ years. A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards. Professional and open‑minded in decision‑making on behalf of the team. Passionate about the eyewear and retail industries. A clear and effective communicator who can break down technical terms for customers. Committed to going above and beyond to make customers and teammates happy. Detail‑oriented, organized, and capable of prioritizing tasks in a fast‑paced environment. Someone who takes your work seriously but not yourself. Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE). Benefits Health, vision, and dental insurance Life and AD&D insurance Paid sick leave Paid holidays Vacation days per year Retirement savings plan (401(k)) Parental leave (non‑birthing parents included) Short‑term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement support Optical Education Reimbursement Free eyewear And more (just ask!) EEO Statement Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr