Assistant Store Manager

Job Description

Job Description

Summary/objective

The Assistant Store Manager plays a critical role in driving store revenue, sales execution, and customer conversion while supporting overall store operations. This position partners closely with the Store Manager and sales leadership to execute sales strategies, develop high-performing sales teams, and ensure an exceptional customer experience that results in profitable growth. The Assistant Store Manager assumes full responsibility for store performance in the absence of the Store Manager.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Drive store sales performance by actively participating in the sales process, coaching sales behaviors, and ensuring consistent execution of company sales standards.
• Lead by example on the sales floor, engaging customers, closing sales, increasing average ticket, and promoting add-on and upsell opportunities.
• Analyze sales metrics, conversion rates, margins, and customer trends to identify opportunities for improvement and implement corrective action plans.
• Support the execution of regional and company-wide sales initiatives, promotions, and pricing strategies.
• Maintain the highest levels of product knowledge and Roll Master fluency to be able to answer employee questions, facilitate training, and resolve customer service concerns.
• View the store with a discerning eye to be proactive in addressing problem areas before they become issues or concerns.
• Maintain the CPR (customer payment register), and all payments using appropriate cash handling techniques and check processing procedures.
• Follow all cash handling standard operating procedures (SOPs) for opening and closing the store
• Train, implement, and oversee that correct procedures and policies are followed according to the FL Employee Handbook and various mandatory FL sales and compliance guidelines set forth by the Regional Manager, Director of Sales, or other management personnel.
• Work closely with the Regional Store Sale Manager, VP of Sales, and/or other management personnel to ensure the store has the tools necessary to create an environment conducive to optimal performance within budget restraints.
• Take accountability for the store. Protect company assets.
• Conducting safety walks, monitoring the use of store power equipment, and coaching employees on safe work practices.

Competencies

• Analytical Thinking - Applies logic to solve problems and get the job done
• Client Service - Responds to the clients and anticipates their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Empowers Others - Gives employees confidence and allows freedom to complete tasks
• Ethics - Fosters a diverse and respectful workplace
• Evaluation Skills - Evaluates according to accepted methodologies
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Influence - Enlists the support and cooperation of others and encourages them to be proactive
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Leadership - Establishes and guides a team effort that promotes a common goal
• Management Skills - Possesses financial and people management skills, as well as the management of information
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Project Management - Brings together every component of a project, including resources or planning, that is needed to complete it in a timely manner

Supervisory responsibilities: All store-level employees: inside salespeople, outside salespeople, estimators, warehouse, etc.

Work environment: Retail, store environment, may have a warehouse attached (heat and cold).

Physical demands: May need to lift up to 50 pounds and may operate a forklift.

Travel required: M inimal, less than 10%, may travel between store locations.

Required education and experience:

• High School Diploma, GED, or equivalent
• 2+ years of retail sales experience
• 2+ years supervisory or management experience
• Proven ability to build, lead, motivate, and maintain high-performing teams
• Experience in measuring rooms accurately for flooring projects
• Valid driver's license and an acceptable driving record
• Excellent communication skills
• Willingness to learn to operate a forklift

Preferred education and experience

• Roll Master experience
• Previous forklift certification
• Hard surface flooring knowledge a plus
• 3+ years retail flooring experience
• Experience in working in the home improvement retail sector