Specialist, CPD Client Services

Overview

The Specialist – CPD Client Services works as a member of a call-center team dedicated to providing additional service and support to high value CPD Customers. This individual is responsible for providing value-added services such as: Web Maintenance; Specialized Reporting, Tracking, & Billing; Centralized Call-Center Communications; and Cross-Business Unit Coordination. This position works with CPD Operations Teams to manage Wholesale customer projects and ongoing programs to ensure that high priority customers receive a seamless blend of both front-end sales consultation and back-end service delivery. In addition, this individual will work directly with CPD 3rd Party Vendors and Suppliers on behalf of Wholesale Clients to ensure proper performance on complex projects and programs. Measurement of performance for the Specialist – CPD Client Services will combine: Overall CPD Growth and Profitability Metrics, Customer Satisfaction Surveys, and CPD Leadership Input. He/she will also handle or assist with special projects as needed.

Primary Responsibilities:

• Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities.


• Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction.


• Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners).


• Partner with CPD’s RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production.


• Provides custom reporting and basic performance analytics for program accounts.

Education and Experience:

• Level of Formal Education: Associate's degree or equivalent experience


• Area of Study: Business


• Minimum Years of Experience: 2


• Type of Experience:
  
  
  
  
  • Must be proficient in MS Office applications, industry standard web browsers and Intranet applications such as the Store Portal.
  
  
  • Ability to execute on new and innovative strategic concepts, ideas and tactics. Strong communication skills to manage a rapidly growing business.
  
  
  • Minimum 3-year Sales or Customer Service Experience
  
  


• Technical Competencies & Information Systems:
  
  
  
  
  • Data entry
  
  
  • 10-key by touch
  
  
  • Email, IM, Microsoft Suite preferred (Word, Excel)
  
  


• Skills & Abilities:
  
  
  
  
  • Proper Grammar
  
  
  • Spelling
  
  
  • Pronunciation
  
  
  • Punctuation
  
  
  • Detail oriented with ability to manage multiple priorities with high degree of accuracy.
  
  


• Personal Attributes & Other/Preferred:
  
  
  
  
  • Professional
  
  
  • Conscientious
  
  
  • Tolerant
  
  
  • Patient
  
  
  • Organized
  
  
  • Team Player
  
  

About The ODP Corporation : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. 

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $16.72/hour to $28.42/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button. 

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. 

Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

At The ODP Group, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

• Medical Insurance/Prescription Drugs


• Dental Insurance


• Vision Insurance


• Flu shots

Emotional:

• Mental Health Benefits


• Support Programs


• Employee Assistance Program (EAP)

Work-Life:

• Location Events & Activities


• Recognition & Rewards Programs


• Flexible Work Schedules


• Paid Holidays (as applicable by business unit)


• Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)


• Paid Parental Bonding


• Adoption Reimbursement


• Fertility Treatment Discounts

Financial:

• 401(k) and Roth Savings Plans


• Savings Plan Employer Match


• Commuter Benefits


• FSA/HSA Pre-Tax Benefits


• HSA Employer Match


• Discount Center


• Employee & Dependent Life and Accidental Death & Dismemberment


• Short & Long-Term Disability


• Medicare Concierge Services


• Enjoy more control over your pay schedule with DailyPay

Community:

• Charitable Giving


• Volunteering & Mentorship

For more details on the Benefits we offer, please see our US Benefits Guide .

At The ODP Group, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

• Employee Assistance Programs

Community:

• Volunteering & Mentorship

Physical:

• Flu Shots

Work-Life:

• Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

• 401 (k) and Roth Savings Plans


• Savings Plan Employer Match


• Discount Center


• Medicare Concierge Services


• Enjoy more control over your pay schedule with DailyPay

• 
  Overview
  

  
  

  
  

  Overview

  The Specialist – CPD Client Services works as a member of a call-center team dedicated to providing additional service and support to high value CPD Customers. This individual is responsible for providing value-added services such as: Web Maintenance; Specialized Reporting, Tracking, & Billing; Centralized Call-Center Communications; and Cross-Business Unit Coordination. This position works with CPD Operations Teams to manage Wholesale customer projects and ongoing programs to ensure that high priority customers receive a seamless blend of both front-end sales consultation and back-end service delivery. In addition, this individual will work directly with CPD 3rd Party Vendors and Suppliers on behalf of Wholesale Clients to ensure proper performance on complex projects and programs. Measurement of performance for the Specialist – CPD Client Services will combine: Overall CPD Growth and Profitability Metrics, Customer Satisfaction Surveys, and CPD Leadership Input. He/she will also handle or assist with special projects as needed.

   

  Primary Responsibilities:

   

  
  
  • Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities.
  
  
  • Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction.
  
  
  • Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners).
  
  
  • Partner with CPD’s RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production.
  
  
  • Provides custom reporting and basic performance analytics for program accounts.
  
  

   

   

  Education and Experience:

   

  
  
  • Level of Formal Education: Associate's degree or equivalent experience
  
  
  • Area of Study: Business
  
  
  • Minimum Years of Experience: 2
  
  
  • Type of Experience:
    
    
    
    
    • Must be proficient in MS Office applications, industry standard web browsers and Intranet applications such as the Store Portal.
    
    
    • Ability to execute on new and innovative strategic concepts, ideas and tactics. Strong communication skills to manage a rapidly growing business.
    
    
    • Minimum 3-year Sales or Customer Service Experience
    
    
  
  
  • Technical Competencies & Information Systems:
    
    
    
    
    • Data entry
    
    
    • 10-key by touch
    
    
    • Email, IM, Microsoft Suite preferred (Word, Excel)
    
    
  
  
  • Skills & Abilities:
    
    
    
    
    • Proper Grammar
    
    
    • Spelling
    
    
    • Pronunciation
    
    
    • Punctuation
    
    
    • Detail oriented with ability to manage multiple priorities with high degree of accuracy.
    
    
  
  
  • Personal Attributes & Other/Preferred:
    
    
    
    
    • Professional
    
    
    • Conscientious
    
    
    • Tolerant
    
    
    • Patient
    
    
    • Organized
    
    
    • Team Player
    
    
  
  

   

   

  About The ODP Corporation : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. 

   

  Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

   

  Pay, Benefits & Work Schedule: The salary range for this role is $16.72/hour to $28.42/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button. 

   

  How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. 

   

  Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

   

  Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

   

  We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.



• 
  Benefits Full-Time
  

  
  

  At The ODP Group, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

  
  

  
  

  Physical:

  
  
  
  
  • Medical Insurance/Prescription Drugs
  
  
  • Dental Insurance
  
  
  • Vision Insurance
  
  
  • Flu shots
  
  

  
  

  Emotional:

  
  
  
  
  • Mental Health Benefits
  
  
  • Support Programs
  
  
  • Employee Assistance Program (EAP)
  
  

  
  

  
  

  Work-Life:

  
  
  
  
  • Location Events & Activities
  
  
  • Recognition & Rewards Programs
  
  
  • Flexible Work Schedules
  
  
  • Paid Holidays (as applicable by business unit)
  
  
  • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
  
  
  • Paid Parental Bonding
  
  
  • Adoption Reimbursement
  
  
  • Fertility Treatment Discounts
  
  

  
  

  Financial:

  
  
  
  
  • 401(k) and Roth Savings Plans
  
  
  • Savings Plan Employer Match
  
  
  • Commuter Benefits
  
  
  • FSA/HSA Pre-Tax Benefits
  
  
  • HSA Employer Match
  
  
  • Discount Center
  
  
  • Employee & Dependent Life and Accidental Death & Dismemberment
  
  
  • Short & Long-Term Disability
  
  
  • Medicare Concierge Services
  
  
  • Enjoy more control over your pay schedule with DailyPay
  
  

  
  

  
  

  Community:

  
  
  
  
  • Charitable Giving
  
  
  • Volunteering & Mentorship
  
  

  
  

  For more details on the Benefits we offer, please see our US Benefits Guide .



• 
  Benefits Part-Time
  

  
  

  At The ODP Group, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

  Emotional:

  
  
  • Employee Assistance Programs

  Community:

  
  
  • Volunteering & Mentorship

  Physical:

  
  
  • Flu Shots

  Work-Life:

  
  
  • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

  Financial:

  
  
  
  
  • 401 (k) and Roth Savings Plans
  
  
  • Savings Plan Employer Match
  
  
  • Discount Center
  
  
  • Medicare Concierge Services
  
  
  • Enjoy more control over your pay schedule with DailyPay