Store Sales Manager

Overall Job Summary This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of sales initiatives and reports to the Store Manager. Responsibilities include assisting the Store Manager in providing leadership and direction to the Sales team and Team Leaders, ensuring a positive customer shopping experience, performing operational activities throughout the store, promoting a safe and productive work environment for all Team Members, customers, and vendors, and training Sales Team Members on the appropriate application of policies and procedures. The role is sales-driven and includes driving sales performance and metrics through the team by leading a robust selling culture. Essential Duties and Responsibilities (Min 5%) Maintain regular and predictable attendance. Deliver financial results. Work assigned schedules based on business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Take the initiative to support selling initiatives (GURA): Greet the Customer Uncover the Customers’ needs Recommend products Ask for the Sale Responsible for all selling metrics including customer experience scores. Deliver Legendary Service to customers and drive sales through selling initiatives. Maintain superior product knowledge within the business and create a culture of continuous product knowledge training within the Sales Team. Motivate and engage Sales Team Members to ensure they represent and embrace TSC Values and understand TSC’s goals. Responsible for selling skills training and monthly training for all Sales Team Members. Foster a competitive yet collaborative environment throughout the Team to achieve company goals and the sales plan. Assess individual performance through observations and measurements, and suggest coaching as needed. Analyse data to identify key pieces of information, draw meaningful conclusions, and identify actionable takeaways. Ensure that the sales floor has adequate coverage by assigning Team Members appropriately throughout the day to ensure Legendary Customer Service. Assist the Store Manager with leading, coaching and developing the Sales Team Members and Team Leaders on driving company selling initiatives and delivering legendary service. May be required to perform other duties as assigned. Additional Duties Assist Store Manager in driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks. Oversee Sales Team which includes assisting the Store Manager with coaching, hiring, training and development, and maintaining a productive work environment. Resolve customer complaints/issues and ensure the customer has a positive experience. Train Team Members on the appropriate application of policies and procedures. Operate cash register/computer. Perform Opening/Closing procedures. Transport and make deposits to the bank. Supervise cash handling procedures. Adhere to loss prevention standards and respond to any alarm calls as needed. Operate Forklift and Baler. Assist customers with loading purchases. Complete all documentation associated with any of the above job duties. Obtain license and certifications as needed by the business. Required Qualifications Experience: Previous retail leadership experience is required. Prior sales and supervisory experience strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver’s license. Education: High school diploma or the equivalent is required. Bachelor’s degree from an accredited college or university in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately. Preferred Knowledge, Skills or Abilities Ability to perform and execute principal responsibilities of Team Members. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Experience with customer service and selling skills. Excels in a fast paced work environment. Working Conditions Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.), lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines. Working environment is favorable, generally working inside with moderate noise. Physical Requirements This position is non-sedentary. Team Members must have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Ability to read, write, and count accurately to complete all documentation. Ability to move and transfer merchandise weighing up to 50 pounds throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register); forklift and baler requirements do not apply if under the age of 18. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information or merchandise through the point‑of‑sale system. Ability to successfully complete training and certification to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to drive or operate a vehicle for business needs. Ability to travel as required in support of district needs. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well‑being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full‑time Team Members and all part‑time Team Members. Part‑time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90‑day lookback period. The lookback period starts the first of the month following the date of hire. If the 15‑hour requirement is met, the benefits eligibility date will be the first day of the month following four months of continuous service. #J-18808-Ljbffr Tractor Supply Company