Housekeeping Assistant Manager, Appy Lodge

Housekeeping/Room Attendant Manager – Responsible for keeping all areas of the interior of the hotel clean, inviting, and safe…especially guest rooms. Stock and inventory storage rooms, alert maintenance of any issues, and work with others departments to provide the best guest experience.

Starting pay is $17 per hour. 

Locations in Sevierville, TN & Gatlinburg, TN

Why Oaktenn?

Oaktenn, Inc. is a small, family-owned company in Sevier County, TN, that has been in the lodging and hospitality industry for generations! With four incredible lodges and a central laundry facility, we are always looking for great additions to our team, both part time and full time, with or without experience. We have three locations in Gatlinburg – Appy Lodge, Old Creek Lodge, and Bearskin Lodge. The Lodge at Five Oaks and our Laundry facility are in Sevierville.

Our owners are focused on showing associates respect and appreciation by offering fun perks, bonuses, paid vacation, insurance, and potential for growth and promotion! Here at Oaktenn you would be a valuable addition to our talented and hard-working team. We would love to talk to you today!

Oaktenn Inc. Lodging Properties

Position Title: Housekeeping Manager
Reports To: Assistant General Manager and General Manager
Revision Date: 6/25

Position Summary

The Housekeeping Manager is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, guest satisfaction, and quality assurance throughout the hotel. This leadership role includes supervising departmental staff, maintaining supply inventory, training personnel, and enforcing compliance with company policies and legal regulations. The Housekeeping Manager plays a key role in delivering a welcoming, well maintained environment for guests and fostering a culture of teamwork, efficiency, and exceptional service. This position supports the mission of Oaktenn, Inc. by contributing to the operational excellence of all affiliated properties. Weekend and holiday availability is required.

Duties and Responsibilities

• Arrive on time in clean, professional attire, ready to lead and set an example for the department.
• Uphold and enforce Oaktenn, Inc. policies as well as all applicable legal employment regulations.
• Train new team members, monitor performance, provide timely evaluations, and implement growth plans or corrective measures as needed.
• Conduct daily inspections of guest rooms, public areas, vending spaces, and back-of-house facilities to ensure cleanliness and readiness.
• Manage and maintain all Housekeeping storage and supply areas, ensuring par levels are met and inventory is accurately tracked.
• Lead the housekeeping team in upholding safety and security procedures, including proper key management, lost and found handling, and use of personal protective equipment.
• Ensure all employees are trained in proper use and handling of chemicals, cleaning equipment, and safety protocols.
• Collaborate with the Front Desk to promptly fulfill guest service requests and resolve issues efficiently.
• Maintain vendor relationships and coordinate timely procurement of departmental supplies.
• Create and manage housekeeping schedules based on occupancy forecasts and special project needs.
• Monitor department payroll expenses and manage labor within budgetary guidelines.

Duties and Responsibilities Cont.

• Serve as a liaison between the General Manager and the Housekeeping Department, regularly reporting updates, challenges, and new initiatives.
• Champion professional behavior, effective leadership, and exceptional guest service at all times.
• Support preventative maintenance efforts through inspections and reporting.
• Maintain strict confidentiality when handling sensitive operational or personnel information.
• Pursue ongoing professional development in hospitality operations and industry trends.
• Complete all administrative reports and assigned tasks in a timely and accurate manner.

Physical Requirements

• Ability to stand, walk, and be active for extended periods during the shift.
• Regularly lift and carry up to 35 lbs.
• Frequent bending, reaching, kneeling, pushing, pulling, twisting, and stooping as required for cleaning and inspection duties.