IT Manager

Overview The Site IT Manager is the IT leader for all IT services at the Seneca campus, accountable for stable, secure, and standardized IT service delivery aligned with enterprise IT strategies, platforms, and policies. The role directly supports site leadership and business operations and represents all IT services at the site. It owns the site-specific digital roadmap and technology adoption, local execution and outcomes, and partners with regional and global IT teams to ensure enterprise capabilities are delivered effectively at the plant. This role leads the plant-specific IT team and their development. Key responsibilities Business Partnership, Governance & Business Alignment Act as the primary IT business partner and single point of contact and accountability for both the DMS and BES business units within the Seneca campus. Represent the full scope of enterprise IT services at the site and coordinate with service teams to ensure alignment with business requirements and priorities. Shape and lead local digital roadmap in alignment with regional roadmaps and enterprise strategies. Ensure clear communication of IT priorities, service performance, risks, and improvement actions. Ensure site-level adherence to global IT governance, standards, and architectural principles. Manufacturing IT / OT & Cybersecurity Owns site-level execution and governance of IT and alignment with OT environments, including local MES, SCADA, connectivity, and engineering systems. Ensure compliance with IT/OT cybersecurity requirements, including asset inventory, segmentation, vulnerability remediation, and change controls. Coordinate with regional and global cybersecurity teams to remediate risks and incidents. Ensure business continuity, disaster recovery, and resilience plans are implemented, tested, and maintained at the site. Digital Transformation & Technology Adoption Lead local adoption of enterprise AI, digital platforms, tools, and processes. Support change management by guiding site stakeholders through new technologies and ways of working. Execute site components of regional and global digital initiatives, ensuring consistency and reuse. Identify adoption barriers, local risks, and improvement opportunities and escalate as required. IT Operations, Performance & Escalation Management Own end-to-end IT service performance at the site, across enterprise and local services. Act as the site escalation point for IT incidents, service degradation, and operational risks. Coordinate local and enterprise service teams to ensure timely resolution and root-cause elimination. Participate in regular service reviews with site leadership and ensure SLA and KPI adherence (supported by service excellence). Ensure operational compliance, audit readiness, data protection, business continuity planning and enforcement of IT and IT/OT policies. Manage local vendors and service providers in alignment with enterprise agreements. Site Project & Portfolio Management Lead and coordinate site-level execution of IT projects and initiatives. Manage site-specific IT roadmap, projects, including scope, schedule, risk, and vendor coordination. Ensure alignment with global, regional priorities, PMO standards, and enterprise delivery models. Provide transparency on project status, dependencies, and business impact. Talent Leadership & Capability Development Lead, coach, and develop local IT team for their professional skills and experiences. Ensure site IT capabilities across operations, IT/OT, cybersecurity, and digital technologies. Foster a culture of ownership, service excellence, safety, and continuous improvement. Actively participate in regional IT communities and capability-building initiatives. IT Financial Management Manage site IT financials, including budget, forecast, and actuals. Ensure cost transparency and compliance with approved spending. Support regional IT investment planning with accurate site-level input. Reporting & Scope Reports to the Regional Senior IT Manager, dotted line to Plant Manager. Acts as IT single point of contact for plant leadership. Owns end-to-end IT accountability at the site. Leads local IT resources and coordinates enterprise service teams and providers. Operates within the global IT operating model and standards. Education & Experience Bachelor's degree in Information Technology, Computer Science or related field required; a Master's Degree is preferred. 6+ years of related IT management experience required. CISM (Certified Information Security Manager) preferred. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization. Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future. A technically strong individual with a broad and deep knowledge of network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing. #J-18808-Ljbffr