Server - FOH

Job Description

Job Description

Description:

Why This Role Matters

The Server is a key ambassador of the Trapper's Sushi experience, responsible for delivering attentive, knowledgeable, and genuinely warm service from the moment guests are seated until they leave. This role guides guests through the menu, ensures food and drink orders are accurate and timely, and creates the kind of memorable dining experience that keeps guests coming back.

What You'll Do

• Greet guests promptly upon seating with warmth, enthusiasm, and a genuine desire to create a memorable experience
• Guide guests through the menu, answering questions about ingredients, preparation, allergens, and recommendations with confidence
• Take accurate food and drink orders and enter them into the POS system efficiently
• Deliver food and beverages in a timely manner, ensuring accuracy and presentation meet Trapper's standards
• Anticipate guest needs throughout the meal, including refills, additional courses, and special requests
• Process payments, handle cash/card transactions, and follow all cash-handling procedures
• Maintain cleanliness and organization of the dining room, server stations, and side work areas
• Communicate clearly with hosts, fellow servers, managers, sushi chefs, and kitchen staff regarding orders, timing, and special requests
• Monitor guest satisfaction throughout the meal and resolve concerns promptly or escalate to a manager when needed
• Support to-go order packaging and accuracy when volume requires
• Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning
• Complete opening, running, and closing side work as assigned
• Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment

What's In It For You

• Competitive pay ($17.13/hr. + tips)
• Medical insurance with 80% of the employee-only premium paid by the company after 60 days, subject to qualifying hours
• DailyPay access
• 401(k) with company match after one year of service
• Voluntary dental and vision coverage
• Employee Assistance Program (EAP)
• Paid sick leave in accordance with Washington state and local laws
• Employee meal discounts
• Opportunities for advancement within a growing restaurant group
• Managing Partner opportunity with a pathway to restaurant ownership through our ownership program
• A supportive, team-oriented workplace culture

What You Bring to the Table

• Previous serving, customer service, or hospitality experience preferred but not required
• Strong verbal communication skills and ability to engage with guests in a friendly, professional manner
• Ability to multitask and maintain composure in a fast-paced environment
• Attention to detail when taking orders, delivering food, and processing payments
• Comfort learning and discussing menu items, including sushi, sashimi, and specialty rolls
• Ability to follow written and verbal instructions
• Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law)
• Must be of legal age to serve alcohol per Washington state law (MAST permit required or obtained prior to first day if applicable)

Physical Demands & Work Environment

• Standing and walking for long periods of time
• Frequent bending, reaching, and carrying trays
• Lifting up to 25 lbs. (trays, to-go bags, supplies)
• Working in high-traffic areas with constant guest interaction
• Exposure to kitchen heat, noise, and varying dining room temperatures

Compliance & Equal Opportunity

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA). Employees in this role are entitled to overtime pay for hours worked over 40 in a workweek (or applicable state law standard).

Trapper's Sushi is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by law. This applies to all employment practices including recruiting, hiring, training, promotion, compensation, benefits, and disciplinary action.