Assistant Manager

Assistant Manager

Brand: LensCrafters Location: Marlborough, MA, US, 01752 Store #: 000418 LensCrafters Position: Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Job Description

General Function: The Assistant Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, i.e. financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection.

Major Duties and Responsibilities

Ensures the Luxury Retail point-of-view is well presented when communicating with the media. Directs and monitors all sales and operations activities of the store to ensure operating income and sales objectives are met. Recruits and hires superior talent with experience in a luxury service environment. Creates and maintains bench strength with a clearly defined succession plan. Develops associates by providing clear, motivating and constructive performance feedback in a timely manner. Accurately staffs the store to consistently deliver gracious customer service and meet sales goals. Creates an environment that encourages the development of managers and associates; provides challenging assignments and opportunities for management development. Recognizes associates for their performance and service. Maintains extremely high standards of presentation and service. Communicates the Luxury Leadership Team feedback based on business needs not wants. Communicates trends and competition activity to the Luxury Leadership Team. Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Set aggressive action plans. Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

Basic Qualifications

High School Diploma or equivalent Sales experience Strong financial acumen Effective oral and written communication Polished appearance and public communication skills Organizational and time management Team building and management proficiencies Strong interpersonal skills Critical thinking skills Analytical and computer proficient Detail oriented Flexibility to work non-traditional hours including evenings and weekends

Preferred Qualifications

5+ years management experience in the luxury service industry