General Manager

Job Description

Job Description

Sincere Hospitality is actively hiring for a General Manager

Who we are

Sincere Hospitality is a brand-new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Who you are

Do you find it easy to be an example to others? Do you understand what it truly means to be a leader? Do you enjoy overcoming challenges as a team and staying ahead of the game when it comes to your profession? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Benefits

We are proud to offer competitive wages and the following benefits for full-time and part-time employees:

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay
• Birthday Pay: A full paid day on your birthday!
• Dental Insurance, Vision Insurance, Term Life Insurance, Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Long-Term Care with Life Insurance, Legal Services, Pet Wellness, Travel Insurance

Job Summary

As the Hotel General Manager, you are the linchpin of our establishment, steering the ship with finesse and ensuring the seamless orchestration of all hotel operations. Your leadership will not only set the tone for the entire team but also elevate the guest experience to new heights. In addition, this individual shall be well-versed on hotel-brand standards, strategic leadership, and financial and operational management. This position reports to the Regional Operations Manager.

Your day-to-day

The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below:

1. Essential Functions
   • Maintain an unwavering focus on guest satisfaction, implementing strategies that consistently exceed customer expectations.
   • Utilize a "hands-on" approach to build and maintain strong relationships with guests and employees, as well as key clients, corporate accounts, and industry partners.
   • Ensure the seamless operation of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. Uphold and enforce high standards of cleanliness, service, and overall guest experience.
   • Stay abreast of industry regulations and ensure the hotel's unwavering compliance with all applicable laws and standards.
   • Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
   • Purchases supplies or coordinate services from outside vendors and manages these relationships.
   • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
2. Job Responsibilities
   • Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
   • Host regular team meetings to communicate updates, share feedback, and address any issues.
   • Demonstrate a keen ability to manage budgets, financial reports, and revenue streams. Identify opportunities for cost savings and revenue enhancement to ensure financial success.
   • Collaborate with the marketing team to craft and implement effective sales and marketing strategies. Proactively drive revenue growth through strategic sales initiatives.
   • Monitoring of rooms inventory, availability, and rates.
   • Quickly establish rapport with guests to create memorable moments.
   • Foster a culture of continuous improvement and innovation. Implement and oversee new plans or projects to enhance operational efficiency and keep the hotel at the forefront of industry trends.
3. Supervisory Responsibilities
   • Develop, coordinate, and oversee all department plans and strategies ensuring profitability and providing quality service within the established business plan and budget.
   • Lead, motivate, and mentor a diverse team, creating a positive and collaborative work environment. Monitor staff performance, provide constructive feedback, and resolve employee issues.
   • Recruits, interviews, hires, and trains new sales staff.
   • Oversees the daily operations and scheduling of the hotel.
   • Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
   • Handles discipline and termination of employees in accordance with hotel policy.
4. Employees at all levels are expected to:
   • Know and follow our Core Values; using them to inform actions and decisions every day.
   • Embody kindness and be willing to initiate the trust-building dynamic in a relationship; be it with colleagues, clients, or customers.
   • Follow your curiosity. Ask questions and seek answers. We believe in never saying no to curiosity and will always be happy to offer advice, explore possibilities, and be open to change.
   • Act with a high degree of integrity, especially when it concerns your colleagues and customers' personal information, records, and belongings.
   • Take ownership and know that you are empowered to identify opportunities, solve problems, and contribute proactively.

Qualifications

• Bachelor's Degree in Hotel Management, Business Administration, or a related field
• Master's Degree in Hotel Management, Business Administration, or a related field (preferred)
• 2-4 years of experience as a Hotel General Manager or in a senior leadership role within the hospitality industry
• Proven track record of successfully managing all aspects of hotel operations
• Brand Experience (Preferred)
• Proficiency in Microsoft Office
• Exemplary leadership, communication, and team management abilities

Schedule

• 8 hour shifts, Monday to Friday
• Occasionally be available to work on evenings and weekends

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand or move for an extended amount of time; use hands to feel or handle and reach with hands and arms.
• The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.