Site Reliability Engineer (SRE)

Salary: $68,000 - 108,000 per year Requirements:

• Experience working, or willingness to work, in a 24/7 onsite team supporting large-scale data centers or critical installations.
• Experience using the Linux shell and command-line environments such as SSH.
• Experience developing tools in languages such as C, C++, Perl, Java, Python, or another scripting language, along with knowledge of standard software development practices.
• Self-motivation and ability to learn technologies for data center management, such as Kubernetes, Prometheus/VictoriaMetrics, Alertmanager, building management software, evaporative cooling, and power utilization.
• Experience with network security, including configuring or maintaining ACLs and understanding firewalls.
• Experience collaborating across technical teams to resolve operational bottlenecks and support system reliability and service-level objectives.
• Practical experience developing and deploying Agentic AI or autonomous automation tools is beneficial.
• ServiceNow implementation experience is a plus; familiarity with ITSM best practices and aligning service lifecycles with business goals is preferred.

• Work onsite five days per week on overnight Owl shifts, from midnight to 8 a.m., monitoring our high-performance computing facility.
• Review and respond to alerts from computing, storage, networking, and facility systems; triage issues or contact the appropriate on-call staff.
• Develop process improvements, prevent recurring issues, and automate responses to routine service conditions.
• Identify ways to improve monitoring and automate triage.
• Use ServiceNow to develop and implement customized service management solutions.
• Respond to system alerts and help ensure continuous data collection and real-time diagnostic information.
• Develop and maintain monitoring-pipeline tools with the Operations Team, including software that brings alerts and notifications from HPC system APIs into the pipeline.
• Configure and maintain applications and tools so they operate reliably as data volumes and user demands grow.
• Coordinate with other NERSC groups to clarify communications and workflows, plan center-wide maintenance, and manage diagnostic and notification software during maintenance periods.
• Conduct regular physical and logical walkthroughs of the data center to check environmental conditions, power distribution units, and cooling infrastructure.
• Maintain accurate trouble-ticket records for outages, maintenance updates, and other incidents so teams can track workflows and protocols.
• Analyze and resolve problems of varied scope and complexity, selecting appropriate methods and exercising sound judgment.

• Agentic AI
• AI
• Support
• ITSM
• Java
• Kubernetes
• Linux
• Network
• Perl
• Prometheus
• Python
• Security
• ServiceNow

More:

We are recruiting for a long-term Site Reliability Engineer contract with our direct client in Berkeley, California. The role supports the National Energy Research Scientific Computing Center (NERSC), whose mission is to accelerate scientific discovery through high-performance computing and data analysis for U.S. Department of Energy Office of Science programs. NERSC provides critical computing and data systems and support to more than 11,000 users conducting research across energy, physics, materials science, chemistry, and other DOE mission areas. As part of the Operations Technology Group, you will help keep these services accessible, reliable, and secure, supporting scientific research through continuous, proactive monitoring.

last updated 40 week of 2026