Massage Therapist

Job Description

Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

Seasonal team members have access to:

• On-site garage parking
• Bi-weekly pay checks
• Partial reimbursement assistance on Ski pass if working at least 30 hours per week for entire season between December and April
• Colorado Sick Time Accrual
• 401(k) with company match (after 90 days of employment)
• Employee Assistance Program (EAP)
• Local Perks and Benefits
• Opportunity for gratuities and seasonal Holiday Bonus

SUMMARY:

One Steamboat Place is looking for a Massage Therapist to work part-time seasonal in it's beautiful private spa facility located in Steamboat Springs, Colorado. If you are an experienced/licensed Massage Therapist we would like to speak with you.

Essential Functions :

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

• Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
• Be on time for your shift and prompt with each appointment.
• Perform services within the appropriate time allotted for the service.
• Must have a passion for attention to detail.
• Strong desire to deliver optimal customer service.
• Be flexible with your schedule, supporting the needs of the spa.
• Ability to perform in a team-based environment.
• Able to work independently to complete tasks.
• Properly care for and clean equipment and use proper amounts of product to assist with cost controls.
• Adherence to the Spa PACT – Positivity, Absolutely, Confidence in Communication, and Time Management.
• Learning the spa, wellness, and retail offerings and consulting with guests to create a customized experience for them while maximizing sales.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and One Steamboat Place procedures.
• Perform prep work and properly clean and restock rooms as required.
• Follow all spa and One Steamboat Place (OSP) guidelines, therapist and room guidelines and following procedure handbooks.
• Follow proper channels of communication with Spa Director and Supervisor; communicate all occurrences that require attention involving staff or guests in the spa, fitness area or on One Steamboat Place property.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive, helpful attitude, exhibiting a genuine interest and willingness to provide the perfect spa experience to every owner and guest.
• Be knowledgeable/learn our spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Regularly attend, participate in and support training and staff meetings for the spa (typically two to three meetings per season).
• Interface with other resort staff to ensure that owner’s/guest’s needs are met in a satisfactory manner.
• Assist in all areas of spa operation as requested by supervisor or manager.

Qualifications:

The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

• Must have proof of valid Colorado massage therapist license.
• Successful completion of a minimum of 500 hours of massage therapy coursework.
• Experienced with a strong desire to deliver optimal customer service and be able to create a spa environment that is comfortable and fulfilling.

Required Knowledge and Skills:

• In all situations demonstrate Character, Courtesy, Calm and Charm.
• Learn all the services, products, and amenities available from the spa and the property.
• Knowledge of a variety of information pertaining to the resort and the surrounding area attractions, events, and restaurants preferred.
• Good personal hygiene and clean kept appearance.
• Critical, sound, decision making abilities.
• Ability to learn the policies and procedures of the department.
• Be detail oriented and have follow through.
• Speaking effectively to communicate over the telephone or in person.
• Ability to interface with other resort staff, supervisors, and/or managers to ensure that owners/guests needs are met in a satisfactory manner.
• Ability to become familiar with the ADP time keeping system and the Zenoti spa booking software.
• Follow instructions and priorities of tasks with little supervision.
• Ability to take direction, work individually and/or work in a team environment.

Physical/Mental Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn and adhere to property standards for cleanliness and timeliness.
• Ability to use standard cleaning equipment, such as brooms, mops, and cleaning supplies.
• Stamina to perform massage duties during the duration of each 30-120-minute massage experience for owners and guests.
• May occasionally lift, carry, and/or move up to 25 pounds.
• Vision to read printed materials and computer screen .
• Hearing and speech to communicate in person or over the telephone. 

Work Environment:

• While performing the duties of this job, the noise level in the work environment is usually low.
• Spa hours in the winter season are usually 10:00 a.m. to 6:00 p.m. (occasionally 7:00 p.m.) seven days per week.  
• Massage therapist shifts vary between four to seven hours, minimum four hours, based on therapist availability.

This job description is not all inclusive. One Steamboat Place reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.