Loss Prevention Officer

We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
Performs Hotel grounds patrols and building to maintain order, enforce rules/regular and ensure observance of applicable laws.
Overview of the role


The Loss Prevention Officer ensures the safety and security of the property, associates, and guests by patrolling, monitoring, and enforcing property policies and procedures. This role actively works to prevent theft, vandalism, and safety hazards while maintaining a professional and approachable demeanor.

What you have

• High school diploma or GED required.
• One (1) year of experience in security, law enforcement, or a related field preferred.
• Strong observational and analytical skills.
• Ability to remain calm and handle high-pressure situations effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using surveillance equipment and basic computer systems.
• Security or Loss Prevention certification is a plus.

What you'll do

• Patrol the property regularly to identify and mitigate security risks.
• Monitor surveillance systems and investigate suspicious activities.
• Ensure compliance with safety and security policies.
• Respond promptly to alarms and incidents, including emergencies such as fire, medical situations, or evacuations.
• Prevent loss of property by monitoring entry and exit points, employee areas, and storage facilities.
• Investigate reports of theft or loss and gather evidence for internal and external reporting.
• Liaise with law enforcement or third-party investigators when required
• Respond to guest or associate complaints about security-related matters professionally and effectively.
• Document incidents thoroughly using incident reports, ensuring timely submission to the appropriate personnel.
• Conduct follow-ups to ensure issues are resolved and preventive measures are in place.
• Conduct regular safety drills, including fire and emergency evacuation drills.
• Promote a culture of safety and security through awareness campaigns and ongoing communication.
• Maintain a visible and approachable presence to deter inappropriate behavior.
• Assist guests and associates with lockouts, escort requests, or other security-related needs.
• Handle confidential information with professionalism and discretion.
• Support the Food & Beverage and Rooms Division Departments with overnight cleanliness.

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift and pull 50 lbs.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.


Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.