Customer Service Manager

Ledgestone is a multifaceted disc golf company dedicated to promoting the growth and sustainability of the sport from the local to Elite levels. In 2026, Ledgestone will host four Elite-level events — the Supreme Flight Open, the Ledgestone Open, the DGPT Championship, and Discraft’s Great Lakes Open (AM A Tier) — along with four Majors: the USADGC, Champion’s Cup, Pro Worlds, and Masters Worlds. The company also operates four online stores, hosts numerous local events, and designs and develops disc golf courses. Position Overview Ledgestone Disc Golf is seeking a full-time, detail-oriented individual to lead Customer Service & Shopify Operations (primary) while supporting Warehouse & Fulfillment (secondary). This hybrid position ensures customers receive exceptional service, product listings remain accurate, and operational flow between customer service, marketing, and fulfillment stays aligned. This role requires strong disc golf knowledge, excellent communication skills, and comfort working in a fast-paced environment where ecommerce and operational needs intersect. Primary Responsibilities (Customer Service & Shopify Operations — ~75%) Customer Support & Communication Manage all incoming customer inquiries via email and other communication channels. Resolve order issues, shipment concerns, product questions, and policy clarifications in a timely and professional manner. Provide knowledgeable support related to disc molds, plastics, run variations, flight numbers, and disc golf equipment. Shopify Product & Store Management Maintain product listings: descriptions, pricing, tags, filtering, variant updates, and visibility. Manage inventory counts and help coordinate stock updates with warehouse staff. • Assist with product launches, major drops, sales events, Vault campaigns, and seasonal website updates. Ensure product data (images, alt text, SEO fields) remains clean, accurate, and consistent. Operational Support & Analysis Analyze order data and trends in Excel or Google Sheets to assist with forecasting and operational decisions. Help identify issues or inefficiencies across customer service, fulfillment, and product organization. Collaborate with marketing to ensure campaigns align with customer expectations and inventory realities. Secondary Responsibilities (Warehouse & Fulfillment — ~25%) Fulfillment & Logistics Support Pull and pack orders with accuracy when warehouse assistance is needed during peak times. Receive and restock incoming shipments; assist with labeling, organizing, and shipping. Help load/unload gear for events and support warehouse logistics tied to drops or tournaments. Warehouse Organization & Inventory Support inventory counts and help maintain organized storage systems. • Assist with returning event assets to the warehouse following tournament weeks. • Use spreadsheets or other tools to update product counts and reconcile discrepancies. Required Skills & Qualifications Disc Golf Requirements Strong disc golf knowledge is essential — familiarity with molds, plastics, manufacturers, and typical customer expectations. Understanding of disc golf culture, terminology, and player behavior. Professional & Technical Skills Excellent written communication and customer-facing professionalism. Strong Excel/Google Sheets proficiency. Ability to manage multiple concurrent tasks in a time-sensitive environment. Strong organizational skills and attention to detail. Practical Requirements Local to the Washington/Peoria, IL area with reliable transportation. College-level degree (or equivalent experience). Willingness to occasionally support warehouse operations and assist during peak periods. Comfortable lifting up to 50–75 lbs as needed. Preferred Skills Experience with Shopify (admin/back-end). Background in ecommerce, retail operations, or logistics. Familiarity with inventory systems or omnichannel setups. Experience working in a customer service or support operations role. Schedule & Compensation Status: Full-time (immediate start) Hours: Monday–Friday, 8:30 AM – 5:00 PM Compensation: Salary based on experience Growth Opportunity: Potential to advance into a departmental management role (purchasing, inventory oversight, and/or sales channel development) Paid time off Employee discounts across all Ledgestone-operated stores Opportunities to work alongside one of the largest tournament and ecommerce operations in disc golf Note: Employer-Provided Healthcare coverage is not currently offered. #J-18808-Ljbffr