Event Manager | Full-Time | Rupp Arena

Event Manager

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and manage necessary event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $50,000 - $55,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until November 13, 2026.

Responsibilities

• Advance, plan, service, and manage all events.
• Act as primary client contact during all phases of event management, ascertain client requirements for event set-up, etc., to ensure the event runs as requested.
• Provide clients with updates as necessary for each assigned event.
• Lead site visits and meetings with clients for all assigned events.
• Create event plans/documents and distribute them to departments with complete event information.
• Plan, manage, and evaluate the work of various departments in coordination with event processes.
• Function as a liaison between users of the facility and the facility staff.
• Coordinate communication between building staff and show staff during load-in and load-out.
• Create and distribute detailed data sheets prior to every event.
• Provide leadership and guidance for event personnel from advance to closing and settlement of the event.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
• Manages events in the facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns, and issues during the event to ensure resolution.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Advise lessees on services available from independent contractors for events
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction.
• Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure security of patrons and smooth event running.
• Review emergency planning procedures with all event staff for each event.
• Verify that event spaces have been set accurately to client specifications while staying within fire code and building policies.
• Ensures facility rules, regulations, policies, and procedures are enforced and adhered to by the client and associated vendors.
• Anticipate problems and develop appropriate solutions.
• Investigates, analyzes, and solves operations problems and complaints.
• Handles operational/financial decisions and processing.
• Assist with the completion of pre-show event financial estimates.
• Assist with the completion of post-show event settlements.
• Prepare cost estimates and monitor final billing.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Observes and submits maintenance request orders for repairs and damages.
• Attend and participate in weekly operation meetings.
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Maintain and manage event-related information in event management software, Momentus.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles.
• Recommend and evaluate required event staffing levels for various support departments.
• Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure security of patrons and smooth event running.
• Review emergency planning procedures with all event staff for each event.
• Serve as the manager on duty as assigned and respond to any emergencies.
• Other duties and responsibilities as assigned.

Qualifications

• 3-5 years of related work experience. Experience in event management in a stadium, arena, convention center, or public assembly facility setting preferred.
• Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
• Strong oral and written communication skills.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of management, scheduling, and training employees.
• Work independently exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Excellent organizational, planning, and interpersonal skills.
• Ability to prioritize multiple projects.
• Ability to demonstrate problem-solving skills.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or a stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, and MS Word.
• Ability to occasionally lift and/or move heavy objects; perform climbing, lifting, carrying, pushing, pulling, and stooping. Ability to stand and sit for extended periods.
• Ability to work irregular hours that may vary, including daytime, evening, weekends, and holidays.
• Experience in event management software (Momentus) preferred, but not required.
• Experience in CAD preferred, but not required.