Relief Guest Service Specialist

Relief Guest Services Specialist

Guest Services Specialists provide culturally appropriate, trauma-informed services to clients of all Community Forward SF programs, including Medical Respite and Sobering Center, the Managed Alcohol Program, the Eddy Street Apartments, A Woman's Place, and A Woman's Place Drop-In Center. GSS provide culturally appropriate, trauma-informed, supportive services to CFSF guests. GSS are frontline responders and are responsible for the daily operations of the sites. They support guests' health, safety, and wellbeing, provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving considerable standing, walking, bending, and stooping.

Support the CFSF mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.

Work collaboratively with CFSF, CSS, and DPH employees in an integrated team to meet shared goals.

Ensure that clients are treated with dignity and respect, and that their physical, psychological, and emotional needs are adequately met while residing at the facility.

Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to clients as needed.

Monitor all visitors to the building to provide privacy and security.

Respond effectively in the moment to client needs and requests.

Assist with heating and serving meals.

Assist health care providers with client navigation and clinic flow, including intakes and discharges.

Assist guests with laundry, storage of belongings, hygiene supplies, donations, and other needs.

In conjunction with site management, solicit, receive, and respond to guest input and feedback to improve program services.

Assist in maintaining the cleanliness of the facility.

Adhere to established policies and procedures.

Attend trainings and meetings as needed.

Other related duties as assigned.

High school diploma or G.E.D.

Previous experience working with the unhoused community and/or Home Health Aide experience.

Ability to work both independently and cooperatively.

Ability to effectively de-escalate conflict

Knowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression.

Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.

Ability to write and speak effectively.

CPR and first aid certification required within 90 days of hire.

Multicultural, multilingual

Passion for working with at-risk client populations

Lived experience with homelessness and/or other systems of oppression

Strong self-awareness, cultural humility, and commitment to personal praxis.

Good organizational skills

Good written and oral communication skills

Knowledge of San Francisco community resources and neighborhoods