Tree Care Operations Manager

Job Description

Job Description

J ob Summary:

· Perform Tree Care Client site inspections to identify and determine necessary Arboricultural recommendations and scope of work .

· Hands-on service experience, knowledge of palms, shade/ornamental/native trees and shrubs.

· Lead team of 20+ employees, coordinating duties, scheduling and ensuring adherence to safety standards (OSHA, ANSI Z-133 Standards).

· Working knowledge of ANSI A-300 Tree Care Standards including: Crown Cleaning, Crown Thinning, Crown Raising, Crown Reduction and Palm Pruning.

· As necessary, perform hands-on work to meet work and schedule demands.

· Conducted advanced tree risk assessments and recommended necessary pruning, cabling/bracing, or removal to mitigate hazards.

· As necessary, use a Stump Grinder.

· Managed client relationships and satisfaction for all Tree Care Projects through completion and generate repeat business.

· Successfully execute complex tree removals in confined spaces, including Grapple/Skid Steer removals, with a perfect safety record.

· Trained Junior Arborists and Ground Crew on proper ANSI A-300 Pruning Techniques, equipment operation, enhancing team efficiency and safety awareness.

· Performed expert-level pruning, including fine pruning, crown reduction, and canopy cleaning, to improve tree health and aesthetics.

· Operate and maintain a wide range of arboricultural equipment, including chainsaws, pole saws, power pruners chippers, stump grinders, and Bucket Trucks.

· Provided emergency tree service during severe weather events, including the removal of hazardous trees and large debris.

Safety & Rigging Operations:

· Aerial Rescue: Certified or highly proficient in standard ANSI Z133 aerial rescue protocols and emergency climber extraction.

· Work Positioning: Skilled in utilizing secondary lanyards, fliplines, and redirection techniques.

· Hazard Evaluation: Expert in performing pre-climb tree inspections, assessing root flares, detecting structural defects, and identifying electrical hazards (line clearance).

· Equipment Maintenance: Inspected and maintained specialized life-support equipment (PPE), including climbing lines, harnesses, friction hitch components, and mechanical devices, adhering strictly to ANSI Z133 safety standards.

· Climbing Systems: SRS/SRT, MRS/DRT, Spurless Climbing, Work Positioning Redirections

· Hardware Proficiencies: Mechanical friction devices, friction hitches, micro-pulleys, throwline deployment

· Safety & Regulations: ANSI Z133 Standards, Aerial Rescue, Job Site Hazard Analysis (JHA)

Equipment Maintenance:

· Maintain, clean, and sharpen chainsaws, pole saws, and heavy-duty brush cutters to ensure optimal job-site safety and efficiency.

· Diagnosed and repaired small engine failures, hydraulic leaks, Bucket Truck operation in the field, minimizing project delays.

· Manage equipment maintenance logs and coordinated major repairs with certified mechanics.

· DVIR (Driver Vehicle Inspection Report): The official paperwork/digital log completed during inspections.

· Pre-Trip / Post-Trip Inspections including : Inspecting critical systems like brakes, tires, coupling devices, steering, and fluid levels.

· Preventative Maintenance and Identifying small issues before they become costly breakdowns.

· Component Checklist: Inspecting critical systems like brakes, tires, coupling devices, steering, and fluid levels.

Education and Experience:

· Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry

· Minimum 7 years of experience in the construction or landscaping industry

· Minimum 2-3 years of management experience within the landscape or service industry

· Qualified Applicator License (Pesticide or Fertilizer) preferred

· Certified Arborist (Preferred)

· Prescription Pruning Qualification (PPQ) (Preferred)

· CDL Class A or B (Preferred)

· TRAQ Qualified (Preferred)

· CTSP (Certified Tree Care Safety Professional) (Preferred)

· Single Rope Technique (SRT) or Double Rope Technique (DRT) (Preferred)

· Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, Arbor Notes, and MFP/WAR calls.

· Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures

· Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.

· Bilingual in English and Spanish preferred

· Effective written and oral communication skills

· Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

· Ability to walk, bend, twist, and carry up to 50lbs

· Ability to traverse uneven surfaces on job sites for quality checks and inspections

· Must be able to travel within the branch territory to visit designated client properties

· Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

· Field-based role; will have regular office work