Remote Support Desk Manager - ITSM Leader & Team Builder
DLB Associates
- Remote job
DLB Associates is seeking a Support Desk Manager to oversee the Service Desk team responsible for ensuring productivity across affiliated organizations. This role involves managing support technicians, enhancing service quality, and developing team capacity to meet growing demands. The ideal candidate will have demonstrated experience in technical support management, coupled with strong leadership and communication skills. The position offers remote work flexibility within the United States and a competitive salary range. #J-18808-Ljbffr DLB Associates
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