Operations Manager

Operations ManagerConcord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.As a Concord Leader you will be responsible to:Inspire greatness in your team.Encourage and support team members to reach their full potential.Create a work environment that is a Great Place to Work for all.Lead with integrity, transparency, respect, and professionalism.Care for your team and their families.Key Responsibilities:Lead and support department heads to ensure operational goals are met and aligned with brand standardsMonitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactivelyReview guest feedback and implement action plans to continually improve satisfaction scoresRespond to guest concerns with professionalism, ensuring quick and effective resolutionStay visible on property and engage with guests to gather feedback and strengthen relationshipsFoster a culture of accountability, recognition, and associate engagement through open communication and daily stand-upsSupport HR processes including hiring, training, performance coaching, and policy compliancePartner with leadership to develop and execute operational strategies that drive revenue, service, and overall performanceQualifications:Previous hotel leadership experience in operations, rooms, or front office managementStrong leadership, communication, and problem-solving skillsProven ability to analyze data, manage budgets, and drive resultsCommitment to guest-first and associate-first cultureBenefits:Competitive wagesMedical, dental, and vision insuranceLife insurance and short/long-term disability options401(k) with company matchTuition assistanceDiscounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunitiesWhy Join Concord?At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:"We Are Concord!"We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.