PC/LAN Technician(36485)

PC/LAN Technician

IDEALFORCE has a contract position available immediately for a PC/LAN Technician to join our customer in Phoenix, Arizona. This is an on-site position. Please find below additional details about this job. Kindly respond with your most up-to-date resume if you would like to pursue this opportunity. Only local candidates are considered due to the in-person interview requirement for this position.

Job Description

Server support, desktop support, support customers on the client network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between Phoenix sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.

Qualifications

General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise

Ticketing and department operating procedures

Knowledge of Microsoft products including operating systems and Office

Computer hardware configuration and repair knowledge

Knowledge of Ethernet network topology to assist with troubleshooting network issues

Knowledge of IT infrastructure industry standards and best practices

Strong customer service skills

Excellent interpersonal, written and oral communication skills

Advanced troubleshooting skills

Excellent self-organization and time management skills

Problem definition and alternative analysis skills

Active Directory

Experience with Windows 7 and 10

Experience supporting a Mac environment

Experience with project management

Experience with scripting

Experience with SQL

Experience with backup solutions

Additional Information

All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in the US are encouraged to apply. Candidates must clear the background check prior to commencing the assignment.