Service Manager

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Service Manager

Full Time Englewick Cliffs, NJ, US

Salary Range: $150,000.00 To $200,000.00 Annually

Job Description

We are seeking an experienced and results-driven Service Manager to lead our Cadillac service department, delivering a premium ownership experience aligned with Cadillac’s luxury brand standards. This role is responsible for driving profitability, ensuring operational excellence, and maintaining exceptional customer satisfaction for a discerning client base.

The ideal candidate understands the expectations of luxury automotive clients and can lead a high-performing team while maintaining Cadillac’s commitment to precision, innovation, and customer care.

Duties & Responsibilities

• Forecast departmental goals and objectives in alignment with Cadillac performance standards
• Ensure all operations meet Cadillac / OEM warranty, compliance, and customer experience guidelines
• Lead service team to deliver a white-glove luxury service experience
• Oversee vehicle diagnostics and repairs, ensuring accuracy and efficiency
• Develop and manage the service department’s annual operating budget
• Monitor technician productivity, efficiency, and quality of work
• Maintain strong CSI (Customer Satisfaction Index) scores consistent with Cadillac expectations
• Hire, train, motivate, and evaluate service department staff
• Manage inventory and parts to ensure availability for Cadillac vehicles and minimize downtime
• Negotiate pricing and service recommendations with customers professionally and transparently
• Ensure compliance with all federal, state, and local regulations (OSHA, hazardous waste, etc.)
• Address and resolve customer concerns with a focus on retention and brand loyalty
• Track financial performance, expenses, and profitability metrics